LensCrafters

Reviews

• SM

  Stephanie Melford

  3 days ago
  5.0
  I had a great experience at LensCrafters this week. Ray helped me pick out my glasses and was so kind and patient. He picked out some frames that I would never pick for myself and I love them!
• AW

  Autumn Williamson

  Mar 31, 2026
  5.0
  When i called i was easily connected to a real human on the phone which made solving my issue easy!
• SS

  Shelly Shai

  Mar 30, 2026
  5.0
  Absolutely wonderful, wonderful experience, dealing with Nikki, the store manager and Rashawn a very knowledgeable gentleman, we have taken care of a couple pair of glasses and some lenses and are good to go
• JS

  Joshua S

  Mar 25, 2026
  2.0
  I recently purchased an expensive pair of Ralph Lauren glasses for my child at this LensCrafters. Our first experience was frustrating; we live 45 minutes away and discovered the glasses were creaky and a lens was loose. To their credit, they ordered a replacement, but the pickup process for the second pair was very disappointing. I had to proactively call to see if the replacement was in before our upcoming vacation, as I hadn't heard back. When I arrived, the customer service was poor. The young woman assisting me was dismissive and had an attitude. When I pointed out that the new pair was also creaking loudly, she insisted it was 'normal' for expensive frames to do that. I actually walked to the parking lot, but felt so unsettled by the quality that I went back in to speak with a manager. The manager initially claimed she didn’t hear anything (likely due to the store music and pushing on lenses), but after she handled the frames and adjusted the lenses, the creaking finally stopped. It seems the lens wasn't properly seated in the first place a simple fix that the first associate refused to address. While the glasses are finally okay, the lack of attention to detail and poor service means I’ll be buying our glasses elsewhere next time.
• GL

  Gene Luther

  Mar 14, 2026
  5.0
  From the minute I walked in to the time I left, Andrew treated me like royalty. Attentive, thorough, and patient. He didn’t rush me, wasn’t pushy, and seemed to genuinely care about helping clients. He assisted me with selecting 2 new pair of prescription glasses and I couldn’t be happier! Andrew was incredibly knowledgeable! Can’t wait to pick them up!

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