Club Pilates

Reviews

• KB

  Kevin Brady

  Oct 30, 2024
  1.0
  Terrible management. Extremely over priced. I would highly suggest going anywhere else. They don't care about their members, only taking your money.
• CM

  Cindy Menges

  Jun 26, 2024
  5.0
  I am 20 classes in and love it! All the instructors are great and easy to follow. Thank you Laura for following up with me when I first showed interest!.
• LR

  Lismarie Reyes

  Jan 11, 2024
  1.0
  Some months back this happened. Terrible service by older lady at counter. I used to be a member. One day I came in, this lady in a demanding way said "what is your name?" As if I just pissed her off by being there. I advised of my name but I had already checked in. I let it go, everyone and has bad days. Although she was treating the white women with respect. On another occasion I had forgotten my socks. Asked the instructor if I could use my regular socks ,she said no. So I asked same rude older lady if I could borrow socks (because they did that). Very rudely she replied no and I had to buy them the policy changed. I advised I would just go home and come back later on for my other class. As I left and about 50 feet away this lady started screaming HELLO HELLO. I turned around and realized she was screaming at me. I said I'll be back and left. I was so angry. As an old lady if I got aggressive she would have lost that battle. Very disrespectful and unprofessional. Spoke with the manager and she was focused on the policy change and simply said would check and see what happened. Didn't care I ended my membership. If I behaved like that I'd be labeled at minimum but I guess being white she could get away with it. Not to mention with this behavior at work I'd be fired.
• JS

  Jennifer Soaper

  Aug 5, 2023
  5.0
  I enjoyed the intro class. The hours and location are convenient.
• ED

  Ethan D

  Jul 8, 2019
  1.0
  They misrepresented their contract. They implied that it would be $160 for 3 months of unlimited classes. Instead, it was $160 per month for 3 months. Their verbal explanation was misleading. Also, they have a strict cancellation fee. They will charge you. Sometimes, their calendar is incorrect and will not show you a class that you signed up for. They will still charge you for missing the class. When you bring the calendar issue to their attention, they acknowledge the problem, but still charge you for missing the class. That is ridiculous. So far, pilates has cost $400 more than I was led to believe when I signed this 3 month contract. I will not be continuing the contract. The customer service is terrible and excess charges are ridiculous. Read the contract very closely before signing up. Don't listen to their verbal explanations. Don't expect their customer service to help when problems come up. They will just charge you and say too bad.