Success Orthodontics - Twinsburg

Reviews

• AT

  Annaliza Tompot

  Oct 2, 2025
  5.0
  10/5 stars for sure: We love Dr. Gen and Dr. A at Success Orthodontists in Twinsburg! I cannot express enough how great they are. The office is very clean, organized bright and inviting. The front desk staff is so cheerful, quick to help and understanding. (Their phone etiquette is above and beyond as well). They have the best staff and Doctors, always happy and very courteous and good customer service! The office is always clean and organized! I highly recommend Dr. Gen with my friends and family. My first and initial experience with Dr. Gen and the staff of Success Orthodontics - Twinsburg/Maple Heights locations were very excellent. I was very impressed with his assistant, the front desk receptionist and the entire staff who made my 3 kids feel very comfortable for getting their braces done. Kudos to Dr. Gen and Dr. and the entire staff. Our previous Orthodontist in Austin, Texas who referred me to Dr. Gen for this procedure and established a new Orthodontist. Also, the availability in getting in so promptly. Super responsive. You guys are the best of the best! Excellent customer service. Appreciated the reminder texts for appts - very helpful!! Thanks again! We love Kelsey the scheduling coordinators at Success Orthodontics And Sarah - The New Patient Coordinator. You guys rock!!! These are always so friendly and the best smile every time we are in the office. They are always happy. And of course, don't forget our best hygienist/assistant are also the best and hard-working crew at Success Orthodontists. Who makes our changing smiles so pretty. Thank you, Success Orthodontist team you guys are the best of, the best! Keep up the great teamwork! What went well Office environment Appointment scheduling Listened & answered questions Explained conditions well Staff friendliness Appointment wasn't rushed Trusted the provider's decisions
• NB

  Natalie Blaha

  Jun 30, 2021
  5.0
  Would recommend to everyone. The staff is always so friendly and I am so excited and happy about my new smile!
• CK

  Carole Kaminsky

  Oct 12, 2016
  5.0
  Dr. Gen and his staff were wonderful. Everyone was so friendly and very professional. The great office space, fun contests every month with great prizes, and pool parties once a year are all added bonuses!
• KH

  Kristen H

  Nov 5, 2015
  5.0
  Dr. Gen and his staff are TOP NOTCH! We were referred to his practice by our dentist who used him as her personal orthodontist. Both of our girls' smiles have been made gorgeous by Dr. Gen. :) His office and staff are cheery and great with kids and adults alike. We have been so pleased with his care, we have referred at least 4 family friends to his practice.
• NV

  Nikita Volosov

  Feb 11, 2015
  5.0
  Great experience, great service, nice staff, and just a fun time. Great hospitality, definitely recommend Dr. Gen Orthodontics!

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