At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
While many customers praised the friendliness and helpfulness of the staff, there were significant complaints about a specific manager, Emily, who was described as rude and unhelpful.
Cleanliness
The gym is consistently noted for its cleanliness, with many reviews highlighting the well-maintained facilities.
Equipment Availability
Customers appreciate the variety of equipment available, although some noted issues with broken machines and limited free weights.
Customer Service Issues
Several reviews mentioned difficulties with customer service, particularly regarding management's handling of issues and the inability to resolve problems effectively.
Operational Hours
There are complaints about the gym not opening on time, especially on weekends, which has frustrated many members.
JJ
Joanie Jones
2 days ago
5.0
Love my Black Card. If you don't have it you are missing out
CZ
Carly Zullo
Oct 22, 2025
5.0
Love my gym, and the staff!!!! Harry, Ty, Jim, and Kevin great job!!! I am amazed how clean they keep it, and the equipment they just added is pretty awesome (picture will be posted).
HW
Heather Wells
Sep 27, 2025
5.0
I’ve been making going the the gym a priority this year! This is the best planet fitness I’ve ever been to and all of the staff that I’ve encountered are super friendly. Would highly recommend!!