Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
277 reviews
5 stars
249
4 stars
12
3 stars2
2 stars1
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Patrick and Rachael, for their friendliness, helpfulness, and professionalism.
Efficiency
Many reviews highlighted the quick and efficient service, with customers noting fast processing times for appointments and orders.
Product Knowledge
Staff demonstrated strong knowledge about products and insurance options, helping customers make informed decisions.
Positive Experiences
Overall, customers reported very positive experiences, often mentioning a welcoming atmosphere and a willingness to assist.
Communication Issues
Some customers expressed frustration with phone communication, noting difficulty in reaching the store or receiving callbacks.
- DCDonita CoutzNov 17, 20255.0I was very pleased with Dr. Justin. I was also very pleased with the staff at the Drs. Office. I was very pleased with Peggy my consultant on choosing my frames and explaining everything that was available for ,y new glasses.
- JUJess UNov 3, 20255.0Rachael was super helpful and friendly! I can't wait to get my new glasses.
- LSLynn SimmonsOct 23, 20255.0Patrick was phenomenal as he helped me! Kind and upbeat! It was a pleasure to interact with him 😊
- VEVeronica EdwardsOct 17, 20255.0I called the store and spoke to Patrick about the possibility of replacing lenses in a pair of my favorite glasses. He processed everything quickly and they were ordered. It only took 3 days to get them in. I went in today and he popped them in and tightened everything up for me. It was an awesome experience! I highly recommend him!
- JMJeffrey McDermottOct 13, 20255.0The employees were all amazing and friendly informing me on their different glasses styles and types! Once I get my glasses in they also said they'd show me how to set up the meta ray-bans! I also had set up an appointment with the optometrist and was surprised by how fast and no nonsense the process was. I was in and out for the appointment in like 5-10 minutes! Overall I can not overstate that this location is the best I have ever purchased glasses from, will be back in the future!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, prescription wearable technology, and a wide range of designer eyewear brands.
Which insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are LensCrafters' operating hours?
LensCrafters is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online through the LensCrafters scheduling link provided or visit their website to book an appointment.
What types of payment does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Does LensCrafters provide contact lens fittings?
Yes, LensCrafters offers contact lens fittings which involve detailed eye measurements to find the right lenses. There is an additional fee for contact lens fitting and evaluation.
Is LensCrafters wheelchair accessible?
Yes, LensCrafters has a wheelchair-accessible entrance for convenient access.
What nearby stores can I visit before or after my appointment at LensCrafters?
While visiting LensCrafters in Ohio Valley Mall, you can check out nearby stores like Zales for jewelry, Finish Line for sportswear, and CJ Banks or Justice for clothing.
Are there entertainment options near LensCrafters in Ohio Valley Mall?
Yes, nearby you can enjoy activities at Tilt Studio Ohio Valley featuring arcade and laser tag, or catch a movie at AMC Classic Ohio Valley Mall cinema.
Where can I find nearby beauty and wellness services around LensCrafters?
You can visit Escape Spa and Nails for beauty treatments, Mane Focus Salon or Master Cuts for hair care near LensCrafters.