LensCrafters

Reviews

• MP

  MARIAH POWERS

  Dec 28, 2025
  5.0
  The staff were very friendly, answered all of my questions, and explained things easily! I’ll definitely continue to use this LensCrafters for future eye appointments.
• DP

  Dominic Pina

  Dec 26, 2025
  5.0
  Quick and easy
• DB

  Dylan Bunch

  Dec 22, 2025
  1.0
  I had a very disappointing experience at this LensCrafters location. I went in intending to purchase six pairs of Ray-Ban Meta glasses for business use. Prior to visiting, I called ahead and was told I would be eligible for a 50% off lenses promotion with the purchase of frames, which is why I chose to shop in person. In-store, I explained to Angela that I needed to purchase both frame sizes to determine proper fit for my employees and that the glasses would be used indoors with prescription lenses, so I did not want polarized lenses. Despite this, I was later told that the promotion would not be honored and that the glasses would instead be ordered online with prescription lenses through Ray Ban—completely defeating the purpose of purchasing through LensCrafters. I ultimately purchased a pair with the intention of returning it and ordering elsewhere due to the lack of consistency and clarity around promotions. The experience felt disorganized and misleading. Thankfully, I contacted the Kenwood Towne Center LensCrafters, where the store manager was surprised by what occurred and was extremely helpful. The difference in service was night and day. I will not give my business to this location, if you are paired with Angela, please run.
• JM

  Julian Mok

  Nov 23, 2025
  1.0
  The worst shopping experience I’ve ever had happened at this location yesterday evening due to an aggressive and disrespectful saleswoman. I will never be shopping at LensCrafters again. I am disgusted by her pressure tactics and complete disrespect for my boundaries. This saleswoman hounded me, giving me unsolicited advice on what glasses “she’d like to see on me” despite me obviously showing discomfort due to her unending questions about which frames I liked and bringing out “similar” frames that also happened to be the most expensive brands in the store (Prada, Versace, Tiffany) even though I was looking at Rayban. She would not stop talking to leave me alone to peruse. Did she think I would crumble from her pressure and buy a $500+ frame even though the ones I was looking at were $200 or less? When I realized that I needed to leave because of my plans, I told her, and she kept holding me hostage, showing me one pair after another that she “really loved.” She wouldn’t give me back my glasses prescription which she held hostage for the entire time I was there. I had to go find it myself and take it back as I was leaving. Her sales pitch basically kept going even as I was walking out the door. I never got her name because the one thing she didn’t do was introduce herself. Bottom line: this experience completely put me off LensCrafters. I will never spend my money here and I will encourage my friends and family to stay away from this organization. I am so disgusted by this saleswoman’s tactics. I wouldn’t be surprised if she’s driven away countless others from this brand with these same aggressive hounding.
• ID

  Isaac Demers

  Nov 22, 2025
  1.0
  Lady helping us was very pushing and started being more aggressive with trying to get the sale even as we were trying to leave

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