Planet Fitness

4.4
709 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
13891 Cedar Rd, South Euclid, OH
44118, United States

Hours

Reviews

4.4
709 reviews
5 stars
494
4 stars
124
3 stars
30
2 stars
13
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several customers reported negative experiences with the manager, citing rudeness and unprofessional behavior.

Cleanliness

Many reviews praised the gym for its cleanliness, although some noted issues with the availability of cleaning supplies.

Staff Friendliness

Most customers appreciated the friendly and helpful nature of the staff, despite some isolated complaints.

Equipment Availability

Customers generally found the equipment to be in good condition and available, although some mentioned overcrowding at times.

Policies and Rules

Several reviews criticized the gym's policies regarding footwear and personal items, leading to frustration among members.
  • BC
    BlondeDivaTV Channel
    3 days ago
    1.0
    1st day after purchasing black card membership and 1st day using SE home gym locker room, I was greeted by a random gym user at a restroom sink with “oh gesh” I looked over at her and said excuse me, then she says good morning. I replied oh I thought you said ‘oh gesh not good morning. She responded oh that would be rude and I said it was. Then walk left the restroom and I finished washing my hands. 2nd visit to the same home gym when I enter the locker rooms I’m being followed by staff after using the toilet. 3rd visit same home gym when I enter the locker room to use the restroom I’m followed by staff using the toilet 4th visit I’m told that my guest can’t use any black card privileges and it too busy for me to use the massage chairs and my guest should inquire if they health insurance would pay for their own membership instead of trying to use my guess pass. Based on my experience I don’t recommend paying for membership if this is the expectation standard the experience of Planet Fitness
  • KL
    katie lee
    Nov 13, 2025
    1.0
    I was in today and just want to say I am appalled at how the employee Katie was speaking to the person running check in and the front desk. The person was typing some things in while I cancelled my membership and Katie came up barking at them “what are yin doing who even taught you this”. Katie also didn’t seem to comprehend me having a known as name that didn’t match my ID and was beyond rude asking me “why does this say two different names why would you do this.” Then upon leaving Katie commanded the worker at the desk to watch them and when I tried to tell them thank you Katie began loudly giving them directions not letting them even say anything back to me and neither did Katie. The behaviors were not acceptable for any leader manager or even fellow team member. I truly hope this is addressed with urgency and there is some focus on leadership and communication skills.
  • PI
    Pinhas Investments
    Oct 20, 2025
    1.0
    The manager is just s huge shame !
  • XX
    XUCKEY
    Oct 19, 2025
    5.0
    Hidden Gem 💎
  • BB
    Brianna Booker
    Oct 7, 2025
    1.0
    The customer service from one of the employees is unacceptable. I completed half of my workout and decided to run to my car to grab my book before cardio letting one of the employees know I would be right back upon returning an older black gentlemen’s accused me of trying to sneak in, I let him know I have already been here I just ran to my car apparently that wasn’t enough because he then looks down and noticed I had on crocs and told me I can’t finish my workout without tennis shoes. I have been to servers PF gyms in the area and had no issue working out in my crocs due to forgetting mt gym shoes. For a no judgement zone policy there is always an issue

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in South Euclid, OH?

Planet Fitness in South Euclid, OH is open 24 hours a day, 7 days a week.

What services does Planet Fitness South Euclid offer?

The gym offers Classic Access, a Mobile App, Free In-Club Fitness Training, WiFi, tanning salon, massage chairs, hydro-massage, personal training, virtual fitness training, among other perks.