FITWORKS Parma

Reviews

• CC

  Cd

  6 days ago
  1.0
  Moved far away, tried to cancel over phone guy refused. Okay, called bank blocked transactions from the company. Few months later they send a gym membership to collections HAHA how petty. Still won't be paying you and trying to make someone states away "cancel in person only" due to "policy" is bad enough, however not unheard of I've had to cancel gym memberships by calling ly bank before but sending it to collections is so incredibly petty, did you enjoy the 5 cents on the dollar you sold my debt for?
• SO

  Stefanie Odonata

  Nov 17, 2025
  1.0
  SENIORS AND SENSITIVE PERSONS SHOULD AVOID THIS FACILITY/LOUD/SLEEZY SALES TACTICS/NON RESPONSIVE MANAGERMENT My HONEST experience with this company: *I also now have GREY hair and look older" I am new to the area and trying different clubs. I saw a sign that said a free month to try out. I asked for a tour from a BORED looking male attendant. Reluctantly, he got up. Polite and professional during the tour, just phone distracted. I said I only wanted to do a free trial or a month. He said ok, had me sign up and got my credit card info. He said I'd be charged at the end of the month if I wanted to continue. It's a note worthy thing to also include, he AUTOMATICALLY charged me for a more expensive membership of $39+ per month instead of the 29+ per month which some people may miss. When I asked why, he explained it away and I let it go but these are some older, sleezy sales tactics that I had thought had gone out with with the VHS recorders! I called 8 or so days later to cancel. I'm not going to use this. I was transferred to voicemail and left a message. Waited two days. No return call. Called again. Another voicemail. I then called then their corporate office and left a voicemail. (STILL NO CONTACT as of Monday at 11am! ) I called again and spoke with Maria. Maria did her best to retain my membership offering me different ways to use the club. For about TEN FULL MINUTES. I just wanted this canceled, not feel like I am getting the run around. I do realize part of her job is to retain so I am allowing her to do her job but still trying to nicely say no thank you. At one point, when I said, thank you but no, she said, 'Well I'm not trying to argue with you" which I called out. My voice was NOT raised. My tone was calm and firm. So she used 'triggers' to try to get to me. I said, 'No one is arguing. I appreciate you but I don't want this membership' She changed her tone to and said, it was a 'figure of speech' to accuse me of arguing lol (Whatever) She offered me a free membership until January. I have nothing that shows I can cancel then, if I wanted to. She said just to let someone know that SHE had said I could cancel outside of what APPEARS to be their policy. At this point, I needed to get off of the phone for work so I said ok for now. I waited a few more days because I was trying to have an open mind but felt SUPER uncomfortable about the interaction. Something just felt off. So I called Saturday the 15th & was told that she works on Sundays. So I called on Sunday. First call, no person answers. Second call, I get her and she put me on hold for ten minutes. I hung up, called back and she apologized. She said I would have an email notification of the cancellation and this was SUNDAY the 16th. BIG SHOCKER that I did not receive that. I called today, Monday and was told that she was not in yet she comes in at 9AM. Called again at 9:15ish and was told to try again later, she was running late. Called around 11AM. A male answered the phone, no name. I asked to please speak with the manager and he said, sure and said, "May I ask your name, please". I said very politely, no thank you. This TRIGGERED this person into becoming suddenly, 'I'm a manager, I can help you' lol RIGGHHHTT I say no thank you again, calmly. I want to speak with Maria. He became dominating and rude. I calmly said no thank you for the 3rd time, I'd like to speak with the person I've been working with. Maria got on the phone & said AGAIN that she was 'so sorry' and said she would send that to me now. Put me on hold until I finally, again hung up. I was intending to try the corporates office, again. But, few minutes later, I finally got the email that says I will not be billed. THANK YOU!!!!!! This is all I wanted to begin with. Something that legally protects me from auto billing for a year membership I did not want. I am posting this in case there are those especially, or OLDER folks who might be susceptible to trickery, shady sales/workers and/or pushy tactics. Fixed incomes are no joke.
• NC

  Nolan Corcoran

  Nov 5, 2025
  5.0
  Has everything you need, good pricing, and friendly people!
• BB

  Bdsale

  Oct 28, 2025
  5.0
  Been to multiple gyms and so fitworks has accommodated all my needs with it being 24/7, multiple locations and a lot of amenities. I’m very happy with my membership and highly recommended!
• RA

  Rachel All

  Oct 23, 2025
  5.0
  Just joined and everything looks so nice and clean ! Maria was especially nice! And I’m thinking about training because mike was very motivated can’t wait to start!

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