Planet Fitness

4.3
367 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
270 Bluebell Dr NW, New Philadelphia, OH
44663, United States

Hours

Reviews

4.3
367 reviews
5 stars
246
4 stars
66
3 stars
19
2 stars
9
1 star
27

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is frequently praised for its cleanliness, with many customers noting well-maintained facilities and equipment.

Friendly Staff

Customers consistently highlight the friendly and helpful nature of the staff, contributing to a welcoming atmosphere.

Customer Service Issues

Several reviews mention poor customer service experiences, particularly regarding membership cancellations and billing disputes.

Safety Concerns

Some customers expressed concerns about safety and the gym environment, citing incidents involving staff and other members.

Equipment Availability

While many appreciate the variety of equipment, some reviews indicate a lack of essential machines, such as squat racks.
  • PP
    Pedro
    4 days ago
    1.0
    Guess people can do whatever they want at this location, especially this old guy who wears the same dirty NY baseball hat everyday and has this giant bottle of orange juice. This guy comes in and SLAMS the weight on every machine and starts Grunting Moaning and screaming super distracting from trying to do my workout and the staff here do absolutely nothing about it. I will be canceling my membership and finding a REAL gym that actually allows me to workout without having to deal with this every time I want to work out.
  • BB
    Benjamin D. Bishop
    Oct 10, 2025
    1.0
    Consistency Is Good Business I’ve visited this store three times—twice in the same week (including today). Each time, I checked in using my Black Membership QR code with the same guest. Today, however, my guest was asked to take extra marketing steps, including downloading the app. The only difference between visits was the employee working. Nothing major—but consistency matters. The experience should be the same as it was on the first visit, not change by the third. It left me wondering why things were different this time. Please make sure all employees are on the same page so customers don’t have to question the process. Several one star reviews regarding customer service. Let this be one.
  • TD
    Toyna Dean
    Aug 14, 2025
    5.0
    This place is great! Everyone is so friendly and helpful! Also it very clean! No gym smll🫢 It's always clean!
  • RR
    Robert
    Aug 14, 2025
    5.0
    One of the best 24 hrs planet fitness I visit. Super clean, great employees, shower clean. Nice GYM
  • NN
    Noelle
    Aug 2, 2025
    5.0
    I’ve been going to this gym for years. I recently had to move and I would like to say the New Philadelphia Planet Fitness is by far the best gym I’ve been to so far. I would give it a five star for cleanliness for sure and the workers are super nice (which is becoming rare nowadays at other gyms). Management is also great!! They take customers concerns seriously. If there is someone causing problems they handle it in a professional manner. Overall, this is a great gym!

Frequently Asked Questions About Planet Fitness

What type of fitness environment does Planet Fitness in New Philadelphia, OH offer?

Planet Fitness provides a welcoming Judgement Free Zone® with best-in-class equipment where everyone can build strength at their own pace.

What are the operating hours for Planet Fitness in New Philadelphia?

Planet Fitness is open 24 hours Monday to Thursday, until 9 PM on Friday, and from 6 AM to 7 PM on Saturdays and Sundays.