Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,295 reviews
5 stars
1,255
4 stars13
3 stars2
2 stars2
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees providing excellent service.
Product Knowledge
Many reviews highlighted the staff's expertise in eyewear and their ability to assist customers in selecting the right products without pressure to upsell.
Mixed Experiences
While most reviews were positive, there were a few negative experiences related to pressure tactics during sales and issues with appointment scheduling for eye exams.
Repair Services
Customers appreciated the quick and free repair services offered, with several mentions of staff going above and beyond to assist with repairs.
Store Environment
The store was frequently described as clean and welcoming, contributing to a positive shopping experience.
- AAAngelique AllissNov 10, 20255.0A bit pricey. Super efficient and everyone was so nice.
- JCJoshua CombsOct 30, 20255.0Best service I have gotten since wearing glasses. I normally go to another company and tried LensCrafters for the first time and will continue to come back!
- MMMPROct 7, 20251.0Visited the Monroe store on 09/26/25; assisted by "Laurin". This person did little in the way of ensuring that the purchasing experience was simple and seamless. However, this person did attempt to pressure me into overpaying for frames, lenses, and unnecessary protection plans. When questioned about the excessive charges, the response was "How much would you like to pay?". Having to negotiate the price of eyeglasses in inappropriate and is tantamount to age discrimination. Purchasing the glasses from this store was a mistake; I only proceeded with the purchase to utilize the insurance benefit before the end of the year. At the conclusion of the transaction, "Laurin" indicated that I would be notified by text when the eyeglasses were ready; my last words to her were to ensure that my phone number on account was correct. Two weeks post purchase, without any contact from this store, I made the effort to call. Was connected to "Stephanie"; glasses had been ready for days, and she verified that my contact information was incorrect. However, like "Laurin", "Stephanie" was very abrupt, and didn't seem interested in providing quality customer service. Readers of this review...shop around. Take your insurance money to a store that may actually want your business. I did provide feedback through e-mail, and my response appears to have been essentially ignored. On a positive note, I did receive an eye exam from Deborah Bereda (during a different visit), who is also affiliated with the Lenscrafters facility in Monroe, OH. Apart from being charged $39 for a "retinal exam", the visit was positive; Bereda listened to my needs, and provided a thorough exam. I would recommend specifically requesting her, and taking the hard copy prescription to another store for eyeglasses.
- JWJennifer WellsSep 9, 20255.0Laurin was very friendly, knowledgeable and super helpful to me in choosing the perfect new frames and sunglasses!
- MJMaryAnn JacksonAug 23, 20255.0Excellent LensCrafters! Very friendly and professional staff! (Unlike Dayton Mall location) Worth the drive if you don’t live close.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at 402 Premium Outlets Dr offer?
LensCrafters offers comprehensive eye exams, premium lens options including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands such as Prada, Burberry, Versace, Dolce & Gabbana. They also provide prescription wearable technology like Ray-Ban Meta and Oakley Meta.
What are the operating hours of LensCrafters in Monroe, OH?
LensCrafters is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, among others. All prescriptions are welcome.
Can I schedule an eye exam appointment online for LensCrafters in Monroe?
Yes, you can schedule your eye exam appointment online through LensCrafters' scheduling link provided on their website.
What payment options are available at LensCrafters in Cincinnati Premium Outlets?
LensCrafters accepts various payment options including American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services for your convenience.
Is the LensCrafters location at Cincinnati Premium Outlets wheelchair accessible?
Yes, the LensCrafters store has a wheelchair accessible entrance to accommodate customers with mobility needs.
What nearby stores can I visit when shopping at LensCrafters in Cincinnati Premium Outlets?
Nearby stores include Red Daisy Decor for home goods, Versona and Brooks Brothers for women's fashion, The Children's Place and Gymboree for children's clothing, and Pandora Jewelry for accessories. These provide great options for additional shopping during your visit.
Are there any other eye care providers near LensCrafters at Monroe?
Yes, nearby eye care providers include Family Eye Care At Monroe, offering additional optometry and health services.
How can nearby stores like Tory Burch and Crocs at Cincinnati Premium Outlet enhance my shopping experience with LensCrafters?
After visiting LensCrafters for eye care and eyewear needs, you can visit nearby stores like Tory Burch for women's fashion and Crocs for comfortable footwear, making it convenient to handle multiple shopping needs in one trip.