Kettering Health Middletown - Emergency Center

Reviews

• AT

  Ashley Taylor

  Jan 1, 2026
  1.0
  I get phone calls for somebody i dont knows medical bills for almost a year now and its about this hospital that I have never even been to!
• JG

  Jessica Gonzalez

  May 29, 2024
  1.0
  We had the worst experience at Kettering Hospital this evening 5/29/2024. We went to the hospital because my 6 year old had extreme stomach pain, vomiting, and a painful throat. We checked in and had to wait 25 minutes because there weren’t any rooms available. That was not a problem until a family checked in after we did. Their son had a fish hook in his finger but was laughing and joking with his dad. And they were carrying a conversation with the front desk person about their vacation and just laughing the whole time. Right away they took him in and attended to him. My husband went up to the girl at the front desk, Brianna, and asked why they got attended first. She responded VERY rudely to my husband and also said it’s not first come first serve AND that the doctor sees those who are more important first. Our son being in excruciating pain wasn’t important? That was negligence and discrimination!!! We were upset but decided to be polite and still wait. Once we were escorted to the room, we had to wait a very long time to be seen. In all, it was a wasted trip and waste of money because really nothing could be done and the care was not what we’d thought it be. Brianna needs to learn good customer service and how to speak to patients. There was no reason for her to be rude, disrespectful, or unprofessional when my husband was polite and asked a question that he had every right to ask. Brianna needs to either be fired or go to training on how to work in a hospital and how to interact with patients. There was so much I wanted to tell her but held back. Our visit this evening was extremely disappointing.
• LZ

  Lynn Zecher

  May 17, 2024
  5.0
  Great care and attention! Thank you everyone!
• IN

  Iman Nn

  Nov 8, 2023
  1.0
  One star because they do not respect people's privacy. I asked for a woman to take an x-ray for me. They actually brought a woman for me, but there was a man in the x-ray room and they did not inform me of his presence until I heard him speaking after I was under the x-ray machine. This is unacceptable to me because he was with us in the same room. What is the point of bringing me? A woman would take my x-ray if a man was in the room.
• KI

  kristen Iker

  Apr 27, 2023
  5.0
  I, unfortunately, had to go in and get checked out after an accident and I was very pleased with my visit along with all of the staff. They got me checked in and right back to be examined. Made sure I was comfortable and were very thorough. Highly recommend. Thank you again!