Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
317 reviews
5 stars
293
4 stars
9
3 stars2
2 stars1
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout their experience.
Professionalism
Several reviews highlighted the professionalism of the optometrists and staff, noting thorough examinations and attentive service.
Product Quality
There were mixed reviews regarding the quality of glasses and lenses, with some customers reporting issues like cracking lenses, while others were satisfied with their purchases.
Repair Services
Customers appreciated the quick and free repair services offered for broken glasses, often highlighting specific staff members who provided exceptional assistance.
Appointment Experience
Some customers expressed frustration with appointment wait times and scheduling issues, indicating a need for improvement in this area.
- CCCindyNov 11, 20255.0The Lens Crafters rep Christina who took care of me was very professional and helpful in assisting me in picking out frames that fit my face and coloring. I would never have chosen them on my own. I'm very pleased with her service and care while I was there . Even tho it was busy she gave me all the time I needed to make a decision. Thank you Christina for all your help and dedication while I was your customer .
- MBMatthew BNov 11, 20255.0Fantastic experience. Great selection. Great prices. I highly recommend.
- CACrystal ANov 10, 20255.0Sales Representative was very patient and knowledgeableand found the perfect glasses for my 14 y/o son 1st pair of glasses.
- CCCarol CreekNov 1, 20255.0I was guided wonderfully through the whole experience by Katherine. I had lost my glasses and was anxious and she was calm and knowledgeable and helped me find the exact replacement I needed. Excellent service.
- MLMike LeeOct 31, 20251.0The optometrist in the store is excellent; professional, knowledgeable, and courteous. Unfortunately, the same cannot be said for the LensCrafters store manager. His attitude and approach to customer service were reminiscent of a used car salesman. When I asked to apply my vision insurance, he insisted he “knew best” and refused to do so, then condescendingly told me, “I don’t know what you’re not understanding.” What I don’t understand is how the same pair of glasses quoted at $580 in-store magically dropped to $480 after I questioned it, and then somehow cost only $307 online through LensCrafters’ own website. When I pressed the issue, the manager literally walked away and refused to help further. This experience was unprofessional, dismissive, and insulting. Unless you enjoy overpaying by hundreds of dollars due to either ignorance or indifference, I’d strongly suggest taking your business elsewhere.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Mentor, OH provide?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyeglasses and prescription wearable technology.
Which designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Ralph Lauren, Coach, Tiffany & Co., and more at LensCrafters.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and welcomes all prescriptions.
What are the store hours for LensCrafters at 7850 Mentor Ave?
LensCrafters is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment online for this LensCrafters location?
Yes, you can schedule an eye exam online through their appointment link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0623&storeId=10851.
Does LensCrafters in Mentor offer in-store pickup?
Yes, LensCrafters offers in-store pickup services for customers.
Which payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa payments.
What nearby stores or attractions can I visit when I come to LensCrafters in the Great Lakes Mall?
Nearby you can visit stores like Hibbett Sports, The Children's Place, Maurices of Mentor, Charlotte Russe, and entertainment like All In Adventures Escape Rooms and WonderCleveland museum, all located in or near the Great Lakes Mall.
Are there other optometrists or eyewear shops near LensCrafters?
Yes, Dr. Karl Stoler and Associates is an optometrist and eyewear provider located nearby.
How can I use nearby public places to plan my visit to LensCrafters?
You can combine your visit to LensCrafters with nearby activities such as shopping at Hibbett Sports or dining at Muncheez by Villa Pizza. The Great Lakes Mall location provides convenient access to various stores and entertainment options, making it easy to run errands or enjoy a day out while attending your eye care appointment.