Planet Fitness

4.3
399 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1203 N Memorial Dr, Lancaster, OH
43130, United States

Hours

Reviews

4.3
399 reviews
5 stars
269
4 stars
71
3 stars
16
2 stars
8
1 star
35

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees making a positive impact.

Cleanliness

The facility is consistently described as clean, with well-maintained equipment and restrooms, contributing to a positive gym experience.

Equipment Quality

Customers appreciate the variety and condition of the equipment, although some noted issues with specific machines needing maintenance.

Customer Service Issues

Several reviews highlighted problems with customer service, particularly regarding billing practices and inconsistent enforcement of gym rules.

Atmosphere

The gym is generally described as welcoming and non-judgmental, although some customers found the music too loud and distracting.
  • LS
    L S
    Nov 17, 2025
    5.0
    I've never been much of a gym person. Since I started working out here I realized how much I do love going to this gym. It is a judgement free zone, so I am always very comfortable there. They have a lot of machines and multiple machines that are the same. I highly recommend this gym. They have a lot to offer, more than just machines for working out. Tanning, massage, etc. Also, the employees are very kind.
  • SS
    Sig Steward
    Oct 11, 2025
    5.0
    Joined back in March 2025 ... Best decision
  • WE
    William Edwards
    Sep 27, 2025
    1.0
    My daughter has worked out at plant fitness for a year and the management yelled at her today for bringing her friend who I pay for the membership which incudes a friend. Do better …I would figure you would support youth who desire to improve themselves not tear them down. Another reason why Planet Fitness is failing.
  • MI
    Mike Irwin
    Sep 27, 2025
    5.0
    5 ⭐
  • DC
    Danielle C
    Sep 24, 2025
    5.0
    Shout Out to Sam and the new associate Lexis! Sam is by far one of the best and most knowledgeable employees I’ve encountered in any industry when it comes to customer service. From the very beginning...back when I was just a guest... Sam made a positive impression. Most recently, Sam absolutely sold us on the Black Card membership by clearly presenting every option and then patiently walking us through each step. The entire team at this PF deserves kudos. The environment is welcoming, light-hearted, supportive, and always client-focused. I also want to highlight Lexis, who is in training- Sam and the rest of the team supported her with encouragement and guidance in a way that shows how strong their teamwork really is. She was awesome too! This is hands down the best gym I’ve ever been to... especially staff-wise. The facility itself is up-to-date, clean, and has great features, but it’s the staff that truly makes the difference. Every visit has been a great experience!

Frequently Asked Questions About Planet Fitness

What are the opening hours for Planet Fitness in Lancaster, OH?

Planet Fitness in Lancaster, OH is open 24/7 from Monday to Thursday, until 9 PM on Fridays, and from 6 AM to 9 PM on weekends.

Where is Planet Fitness located in Lancaster, OH?

Planet Fitness is located at 1203 N Memorial Dr, Lancaster, OH 43130, USA.