At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Mixed reviews on staff behavior; some customers reported rudeness and unprofessionalism, while others praised staff for being friendly and helpful.
Cleanliness
The gym is generally reported as clean, but some customers noted issues with maintenance and cleanliness in certain areas.
Equipment Availability
Customers expressed concerns about the availability and condition of equipment, especially during peak hours.
Customer Service
Numerous complaints about poor customer service, particularly regarding membership cancellations and billing issues.
Facility Hours
Some customers requested extended hours, particularly for weekends, as current hours do not accommodate all schedules.
DS
Data Subject
1 day ago
1.0
Was about to join until I got the the part that they need to access to my bank account directly, not a credit card. This makes no sense and essentially inviting a vampire into your home. The only way I would be willing to start a membership would be to use a burner bank account, which isnt that hard but doesn't seem like its worth the effort.
Also, there are some very concerning issues in their privacy policy. Clearly, they have enough customers that don't research or understand their decisions enough to be moved by this review, and this will probably fall on deaf ears.
TT
TML
1 day ago
3.0
Been coming here for the past 3 months now. Not the best I’ve been to but still gets the job done. It’s a pretty big planet but it gets soo busy on the weekdays after work hours. I mostly go between the times of 5pm-7pm but I’m slowing down on doing that and going to another that’s less busy. Maybe they could add more equipment that people actually enjoy using like the calf machine. Possibly make more room for the adjustable benches. That’s a popular area. Another downside is that there are a lot of people who come here just to lounge around. They almost treat it like a night club to talk and/or hookup. Last but not least, the staff is a hit or miss. You can get the “hey, have a good workout” or an unfriendly stare.
EJ
Ernest Jones
Nov 6, 2025
2.0
This place is what you think a Planet Fitness is going to be. Old equipment, disgusting locker room and patrons that never re-rack or wipe down equipment after using. Sanitizing stations with none functioning paper towel dispensers and empty bottles of spray. Fortunately only a handful of Planet Fitness facilities are as bad as this one. I will drive 20 miles to go to any other facilities and will not return to this one.
MD
Miranda Diller
Nov 4, 2025
5.0
Very big and also has total body enhancement!
AI
Alexis Inman
Oct 21, 2025
2.0
Went to workout on second shift, asked the blonde woman working at the counter when it slows down usually and the smith machines would become more free since alot of people where using them. She replied saying its "really busy right now". So I asked when does it "cool down in here" implying like when does it become slower so I can come back in. She then just repeated "its really busy right now" in a rude way. So I left the counter but returned almost immediately to return the cushion I borrowed for the smith machine I couldn't use, and she was talking poorly about me to the bald man that worked there as if I had done something wrong or was annoying? Almost made me want to cancel my membership but I enjoy working out so instead will just leave this review to let yall know that lady is rude for no reason. Idk maybe she was just having a bad day, but people are there to be healthy so she should be in there with a healthy mindset and not make people feel deterred from going to the gym.
What is the core philosophy of Planet Fitness in Hilliard, OH?
Planet Fitness believes in creating a Judgement Free Zone® where everyone is strong at their own pace, offering best-in-class equipment and welcoming space at their Hilliard location.
What are the operating hours for Planet Fitness in Hilliard?
Planet Fitness Hilliard is open Monday 5 AM to midnight, Tuesday through Thursday 24 hours, Friday till 10 PM, and Saturday and Sunday 7 AM to 7 PM.
Does Planet Fitness Hilliard offer any special holiday hours?
Yes, for example, on November 27, 2025, it’s open midnight to noon; on November 28, open 5 AM to 10 PM; and on December 31, open all day.
Where is Planet Fitness located in Hilliard, OH?
Planet Fitness is located at 5415 Roberts Rd, Hilliard, OH 43026, USA.
What services does Planet Fitness Hilliard provide?
Services include Classic Access memberships, Mobile App workouts, free in-club fitness training, tanning salon, massage chairs, hydro massage, and more.
How can I purchase a gym membership or get pricing details for Planet Fitness?
You can check pricing and memberships at https://www.planetfitness.com/gym-memberships or download the Planet Fitness app for details.
Is there a mobile app available for Planet Fitness workouts?
Yes, the Planet Fitness app is available on both Apple App Store and Google Play Store for convenient workouts and club access.
What nearby shopping options are available around Planet Fitness Hilliard?
Big Lots stores near Planet Fitness offer discount shopping, while Roberts Crossing shopping center provides additional retail options for customers to explore before or after workouts.
Are there any dining places close to Planet Fitness in Hilliard?
Yes, nearby restaurants include TIKKA ' KABAB (Halal Chinese & Indian cuisine), La Michoacana Mexican Market, Number One Chinese Restaurant, Jerusalem Grill & Catering, and SuTacoKitchen for various dining options.
What wellness or beauty services are accessible near Planet Fitness Hilliard?
The Cove Wellness Spa and Brow & Glow by MJ beauty salon are nearby, offering spa treatments and beauty services to complement your fitness routine.