Planet Fitness

3.9
588 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
5415 Roberts Rd, Hilliard, OH
43026, United States

Hours

Reviews

3.9
588 reviews
5 stars
324
4 stars
120
3 stars
32
2 stars
10
1 star
102

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Mixed reviews on staff behavior; some customers reported rudeness and unprofessionalism, while others praised staff for being friendly and helpful.

Cleanliness

The gym is generally reported as clean, but some customers noted issues with maintenance and cleanliness in certain areas.

Equipment Availability

Customers expressed concerns about the availability and condition of equipment, especially during peak hours.

Customer Service

Numerous complaints about poor customer service, particularly regarding membership cancellations and billing issues.

Facility Hours

Some customers requested extended hours, particularly for weekends, as current hours do not accommodate all schedules.
  • DS
    Data Subject
    1 day ago
    1.0
    Was about to join until I got the the part that they need to access to my bank account directly, not a credit card. This makes no sense and essentially inviting a vampire into your home. The only way I would be willing to start a membership would be to use a burner bank account, which isnt that hard but doesn't seem like its worth the effort. Also, there are some very concerning issues in their privacy policy. Clearly, they have enough customers that don't research or understand their decisions enough to be moved by this review, and this will probably fall on deaf ears.
  • TT
    TML
    1 day ago
    3.0
    Been coming here for the past 3 months now. Not the best I’ve been to but still gets the job done. It’s a pretty big planet but it gets soo busy on the weekdays after work hours. I mostly go between the times of 5pm-7pm but I’m slowing down on doing that and going to another that’s less busy. Maybe they could add more equipment that people actually enjoy using like the calf machine. Possibly make more room for the adjustable benches. That’s a popular area. Another downside is that there are a lot of people who come here just to lounge around. They almost treat it like a night club to talk and/or hookup. Last but not least, the staff is a hit or miss. You can get the “hey, have a good workout” or an unfriendly stare.
  • EJ
    Ernest Jones
    Nov 6, 2025
    2.0
    This place is what you think a Planet Fitness is going to be. Old equipment, disgusting locker room and patrons that never re-rack or wipe down equipment after using. Sanitizing stations with none functioning paper towel dispensers and empty bottles of spray. Fortunately only a handful of Planet Fitness facilities are as bad as this one. I will drive 20 miles to go to any other facilities and will not return to this one.
  • MD
    Miranda Diller
    Nov 4, 2025
    5.0
    Very big and also has total body enhancement!
  • AI
    Alexis Inman
    Oct 21, 2025
    2.0
    Went to workout on second shift, asked the blonde woman working at the counter when it slows down usually and the smith machines would become more free since alot of people where using them. She replied saying its "really busy right now". So I asked when does it "cool down in here" implying like when does it become slower so I can come back in. She then just repeated "its really busy right now" in a rude way. So I left the counter but returned almost immediately to return the cushion I borrowed for the smith machine I couldn't use, and she was talking poorly about me to the bald man that worked there as if I had done something wrong or was annoying? Almost made me want to cancel my membership but I enjoy working out so instead will just leave this review to let yall know that lady is rude for no reason. Idk maybe she was just having a bad day, but people are there to be healthy so she should be in there with a healthy mindset and not make people feel deterred from going to the gym.

Frequently Asked Questions About Planet Fitness

What is the core philosophy of Planet Fitness in Hilliard, OH?

Planet Fitness believes in creating a Judgement Free Zone® where everyone is strong at their own pace, offering best-in-class equipment and welcoming space at their Hilliard location.

What are the operating hours for Planet Fitness in Hilliard?

Planet Fitness Hilliard is open Monday 5 AM to midnight, Tuesday through Thursday 24 hours, Friday till 10 PM, and Saturday and Sunday 7 AM to 7 PM.