LensCrafters

4.7
299 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5805 Frantz Road, Dublin, OH
43016, United States

Hours

Reviews

4.7
299 reviews
5 stars
273
4 stars
8
3 stars
2
2 stars
0
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Jamison, Erin, and Kat, received high praise for their friendliness, professionalism, and helpfulness in assisting customers with their eyewear needs.

Store Environment

Customers appreciated the store's cleanliness, organization, and the wide selection of frames available.

Expertise

Many reviews highlighted the staff's knowledge and ability to provide clear, honest recommendations regarding eyewear options.

Mixed Experiences

While most feedback was positive, there were a few reports of poor customer service, particularly involving a staff member's aggressive behavior.

Efficiency

Customers noted quick service and efficient processes for eye exams and glasses selection, contributing to a smooth overall experience.
  • JW
    Jodi Washington
    Nov 14, 2025
    5.0
    Excellent customer service and satisfaction with our representative Lori! We were so pleased to have been assisted by Lori because she took the time to explain and assist throughout the duration of our visit! Will highly recommend this location and assistance from Lori to others! Thanks Lori for your time and efforts and for making our LensCrafters experience a memorable one!
  • ST
    steve tipp
    Nov 10, 2025
    5.0
    Erin at the Franz Rd Lens Crafters is the BEST!! She is always willing to take the time to answer all of my questions & help me find what I need!! Thank you Erin
  • SH
    Steven Hamric
    Nov 3, 2025
    5.0
    Long time LC fan. Everything from the eye doc to the retail experience was fantastic. Special thanks to Jamison. Go see him of you need glasses.
  • JF
    Josh Fishman
    Oct 29, 2025
    5.0
    Robert was amazing very friendly knowledgeable and helpful.
  • TK
    Tara Kormanik
    Aug 27, 2025
    5.0
    Jamison was so nice and helpful! He quickly fixed my daughter’s glasses and provided me with a hard case to prevent further issues. I would highly recommend this beautiful new location!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.