LensCrafters

4.7
301 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5805 Frantz Road, Dublin, OH
43016, United States

Hours

Reviews

4.7
301 reviews
5 stars
274
4 stars
8
3 stars
2
2 stars
0
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness, helpfulness, and professionalism, particularly highlighting individuals like Jamison, Erin, and Kat.

Product Knowledge

Staff demonstrated strong knowledge about eyewear options and provided valuable recommendations, contributing to a positive shopping experience.

Mixed Experiences

While many reviews were positive, there were notable complaints regarding discriminatory behavior and poor customer service from specific employees, particularly Sarah Long.

Store Environment

Customers appreciated the store's cleanliness, organization, and selection of frames, enhancing their overall experience.
  • ML
    Mark Lancia
    Dec 26, 2025
    5.0
    Trisha was great! I had a rather high prescription and had trouble finding the type of glasses frame I wanted for sunglasses. She was very patient and worked with me to get the best possible frame that was offered that would fit my prescription.
  • KM
    Kayden Mohamed
    Dec 9, 2025
    1.0
    I strongly advice any person of color to not go to this establishment. When I went inside the building to browse what kind of products they had, an employee there questioned my intentions there and accused me of being there to shoplift. I just got there and hadn't done anything wrong, and this person accused me of being there to steal stuff.
  • SD
    Stephanie Doherty
    Dec 9, 2025
    5.0
    Great service… always and consistently!! Trisha is the best!
  • JW
    Jodi Washington
    Nov 14, 2025
    5.0
    Excellent customer service and satisfaction with our representative Lori! We were so pleased to have been assisted by Lori because she took the time to explain and assist throughout the duration of our visit! Will highly recommend this location and assistance from Lori to others! Thanks Lori for your time and efforts and for making our LensCrafters experience a memorable one!
  • ST
    steve tipp
    Nov 10, 2025
    5.0
    Erin at the Franz Rd Lens Crafters is the BEST!! She is always willing to take the time to answer all of my questions & help me find what I need!! Thank you Erin

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.