LensCrafters

Reviews

• BL

  Brenda Lamb

  Mar 9, 2026
  5.0
  Adrianna was extremely helpful for me. Hope I get her on my next visit.
• YC

  Your Agent John Clark

  Mar 8, 2026
  5.0
  I had an absolutely fantastic experience at LensCrafters on Miamisburg-Centerville Road in the Dayton Mall, and it all started with a chance conversation. I first met a gentleman named Mario, who I later learned is the assistant manager at this location. I complimented him on the glasses he was wearing and jokingly mentioned that it would be even better if they were actually prescription. He smiled and told me they were prescription and said if I was serious about that particular model, I should stop by his store and check them out. They were the Ray-Ban Wayfarer smart glasses that record video, and I was immediately intrigued. When I stopped in, Mario was helping another client, but he made sure I was taken care of and introduced me to Liz, who turned out to be incredible. She went above and beyond to make sure everything was perfect. Liz carefully walked me through the sizing details, making sure the millimeter fit was correct and that the frames sat perfectly once I selected the pair I liked. She took the time to explain the entire process so I felt completely confident in my decision. The biggest surprise came when Liz checked my insurance and let me know that the glasses were partially covered. I originally thought this location wasn’t even on my insurance provider list, so that was an awesome bonus. Between Mario’s initial recommendation and Liz’s outstanding customer service, the entire experience was top-notch from start to finish. I couldn’t be happier with how everything was handled, and now I’m counting down the days until my new glasses arrive in about 10 days. If you’re looking for knowledgeable staff, great service, and a team that genuinely cares about getting things right, this LensCrafters location is absolutely worth the visit. Highly recommend.
• JR

  Joyce Ransdell

  Mar 1, 2026
  5.0
  Mario was very helpful by sharing information and explaining the process of getting my new glasses. When I returned to pick up my glasses, the associate greeted me and asked how he could help. He got my glasses, and made sure the fit was good. He explained the 30-day policy to me, and I was on my way. Both experiences were timely!
• KD

  Keith Dalrymple

  Feb 21, 2026
  5.0
  Adrianna was very helpful. She took the time to understand my needs and did a great job.
• LC

  Lynn Couture

  Feb 10, 2026
  5.0
  Aina was fabulous. Perfect customer service. Aina was very helpful and payed attention to our needs. Most of all, she carried on conversations with us. Excellent!👏

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