Planet Fitness

4.0
641 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
2582 Sawmill Place Blvd, Columbus, OH
43235, United States

Hours

Reviews

4.0
641 reviews
5 stars
369
4 stars
103
3 stars
41
2 stars
32
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude staff and unhelpful responses to inquiries.

Cleanliness

Several reviews highlighted issues with cleanliness, particularly in locker rooms and workout areas, with some describing the gym as dirty.

Staff Friendliness

While some staff members received praise for their friendliness and helpfulness, others were criticized for being rude or unprofessional.

Equipment Maintenance

Customers noted that some gym equipment was outdated or in need of repair, leading to frustration during workouts.

Safety Concerns

There were multiple reports of theft and safety issues, including stolen items from lockers and inadequate responses from management.
  • ES
    edixson suarez
    5 days ago
    5.0
    I hadn't been there for a month and I see they've added more machines. Thank you.//Hacía un mes que no iba y veo que han añadido más máquinas. Gracias.
  • MC
    Megan Clemons
    Nov 8, 2025
    5.0
    New remodel is sweet! Great additions with the free weights and racks. Can get pretty busy, but there is ample space to accommodate. Best cbus area PF!
  • HH
    Heather
    Nov 7, 2025
    5.0
    The new equipment and set up is absolutely impressive 💯 the staff at this location is always so informative, kind, and professional. The gym is very clean. I would highly recommend getting a black card membership because the spa area is top notch and an incomparable value.
  • PP
    pbetftdi
    Nov 6, 2025
    1.0
    Today was the day I chose to start working out again. Pizza Planet closed for remodeling. Ridiculous.
  • JB
    Jordan Bryan
    Oct 21, 2025
    1.0
    Terrible customer service at this location. I was in Indonesia for 3 months and placed my card on hold, yet I was still charged late fees even though I never used the gym. When I called to fix it, one call went unanswered, another was hung up on, and the last employee sent me to corporate, who refused to help. I’ve since emailed the club’s manager and will update this review if the issue is resolved. I also have over 800k followers on TikTok and plan to share this experience if it isn’t made right. Extremely disappointing — I’m seriously considering canceling and telling others to avoid this location until they fix how they treat their members.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Columbus (Sawmill Place Blvd), OH?

Planet Fitness is open from 5:00 AM to midnight on Mondays, 24 hours Tuesday through Thursday, until 10:00 PM on Fridays, and 7:00 AM to 7:00 PM on weekends. Note holiday hours may vary.

What types of services does Planet Fitness offer at this location?

Services include Classic Access, free in-club fitness training, WiFi, perks perks, tanning salon, massage chairs, hydro-massage, total body enhancement, fitness training, and virtual fitness training among others.