Planet Fitness

4.2
777 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
920 S Hamilton Rd, Columbus, OH
43213, United States

Hours

Reviews

4.2
777 reviews
5 stars
479
4 stars
145
3 stars
58
2 stars
23
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude staff and difficulties in canceling memberships.

Cleanliness

While some customers praised the cleanliness of the gym, others reported issues with dirty bathrooms and unclean tanning beds.

Atmosphere

The gym has a generally positive atmosphere, with many customers appreciating the friendly staff and welcoming environment.

Equipment Issues

Several reviews mentioned outdated or malfunctioning equipment, as well as a lack of certain machines.

Billing Problems

Numerous complaints were made about billing issues, including unauthorized charges and difficulties in canceling memberships.
  • MM
    Mar The Machine
    Oct 27, 2025
    3.0
    We as members can't slam the weights or grunt when lifting right? But this location has the music so damn loud nobody would be able to hear anyone grunting or slamming weights. Kind of hypocritical in my opinion. Its like being at a concert or a night club. TURN THE DAMN MUSIC DOWN A NOTCH.....PLEASE!!! Other than that, the gym is nice.
  • KA
    Kristin A
    Oct 17, 2025
    1.0
    Tore my meniscus and have tried canceling my membership multiple times (over phone and in person), yet have still been charged the past 4 months.
  • LS
    LaRita Smith
    Oct 6, 2025
    1.0
    Poor customer service from whitehall club supervisor causing members to want to leave club after 6+ years of membership.
  • KK
    Kyla
    Jul 31, 2025
    2.0
    Really tired of the inconvenience of these websites. I just paid for the black card and of course, after money is taken from my account, suddenly I can’t log into my account, a confirmation email isn’t being sent to me even after the app says it is, and I have to come into the gym to fix this issue, since they’re incapable of helping over the phone. This stuff is ridiculous.
  • JD
    Jadyn Danzy
    Jul 28, 2025
    3.0
    The way they monitor shoes is crazy. Was moving but decided to go to the gym anyways and was kicked out. I'll workout in my socks if need be!! The average sneaker will not protect your feet from a 15 pound dumbbell. It does not matter

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Whitehall, OH?

Planet Fitness in Whitehall is open from 5:00 AM to 10:00 PM on Monday, 24 hours Tuesday through Thursday, until 9:00 PM on Friday, and 7:00 AM to 7:00 PM on weekends.

Does Planet Fitness in Whitehall offer tanning and spa services?

Yes, Planet Fitness in Whitehall offers tanning salon and spa services as part of its fitness center amenities.