Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
252 reviews
5 stars
223
4 stars
6
3 stars2
2 stars1
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individuals like Eltjon, Lori, and Andrew for their exceptional service.
Product Knowledge
Staff demonstrated strong knowledge about eyewear options and insurance benefits, helping customers make informed decisions.
Repair Services
Customers appreciated the quick and free repair services offered for glasses and sunglasses, enhancing their overall experience.
Mixed Experiences
While many reviews were positive, there were some complaints about management behavior and issues with refunds, indicating inconsistency in customer experiences.
- JGJanelle GrubbsJan 3, 20265.0Eltjon at the Sawmill Rd Lenscrafters was the best! Eltjon was very professional and personable along with his mastery of his trade. He made us feel very comfortable. Highly recommend seeking him out for your next appointment!
- JFJohn FumsDec 28, 20251.0The manager was mean mugging my daughter, TOTALLY UNACCEPTABLE
- NSNicholas SowersDec 23, 20255.0Eltjon did a phenomenal job and was the most personable individual that has helped me with eyewear.
- BRBarbara RifkinDec 18, 20255.0Eltjon was very knowledgeable and accommodating. He made the process very simple for my husband and me.
- PSPeggy StankoDec 16, 20251.0Today is December 16th, 2025. I purchased a pair of glasses in October. Lenscrafters was unable, after multiple attempts, to get the correct script in one lens. I returned the glasses on December 5th. They gave me a partial refund. I am still waiting on the balance. I've made multiple calls and spoken with a number of people, but no one can tell me when I will get the REST OF MY MONEY. They were happy to take the full amount FROM me, but are not providing any information on when I will receive WHAT THEY STILL OWE ME. Today, December 16th, I was informed it could take up to another 3 days just to have them respond to an email the Frantz Road manager sent today. In my opinion, this is absurd. It shouldn't take this long to refund money. There doesn't seem to be any sense of urgency on the part of LensCrafters. I would not recommend them.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Columbus offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands can I find at LensCrafters on Sawmill Rd?
You can find brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tory Burch and more at this LensCrafters location.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, among others. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters on Sawmill Rd?
You can schedule an eye exam online through their appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0619&storeId=10851.
What are the store hours for LensCrafters in Columbus, OH?
LensCrafters is open Monday through Saturday from 9:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Can I pick up my glasses in-store at LensCrafters on Sawmill Rd?
Yes, LensCrafters offers in-store pickup for eyewear and other products.
Which nearby places can I visit for food before or after my appointment at LensCrafters?
You can visit nearby restaurants like Charleys Philly Steaks, Charleys Cheesesteaks, BIBIBOP Asian Grill, Kihachi Japanese Restaurant, Red Lobster, or Gokul Cafe for a variety of meal options.
Are there any nearby shops where I can continue my shopping after visiting LensCrafters?
Yes, nearby shopping options include Blick Art Materials for arts and crafts, Mattress Firm for furniture, Uptown Cheapskate thrift stores, and Petco for pet supplies.
What nearby services are available if I need travel or postal assistance near LensCrafters?
Nearby you can find travel-related services like Kay Mayer travel agents, Travel Leaders tours and travel services, and UPS Access Point location for courier and shipping needs.
Is the LensCrafters location at Sawmill Plaza accessible and what payment options are accepted?
This LensCrafters location has a wheelchair accessible entrance and accepts various payment options including American Express, Apple Pay, Android Pay, cash, check, Discover, Mastercard, and Visa.