LensCrafters

4.4
212 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1599 W Lane Ave, Columbus, OH
43221-3924, United States

Hours

Reviews

4.4
212 reviews
5 stars
174
4 stars
5
3 stars
2
2 stars
8
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members are consistently described as friendly, helpful, and knowledgeable, providing excellent customer service experiences.

Staff Expertise

Customers frequently commend the staff for their expertise in helping select frames and lenses, with many specific mentions of individual associates.

Quick Service

Many reviews highlight the quick and efficient service, especially in urgent situations like repairs or adjustments.

Positive Atmosphere

The store is noted for its welcoming and pleasant atmosphere, contributing to a positive shopping experience.

Mixed Experiences

While most feedback is positive, there are a few negative experiences related to service quality and product issues.
  • WS
    W Sleppy
    Nov 14, 2025
    5.0
    Joanna and the rest of the team were great and really made sure I got taken care of. 10/10 customer service!
  • SN
    Sharon Nixon
    Nov 3, 2025
    5.0
    So helpful on an emergency repair! Thank you!
  • LD
    Lia Demopoulos
    Nov 1, 2025
    5.0
    Lyn was an absolutely phenomenal person to work with!! I have only positive things to say. She was highly compassionate and incredibly helpful. I felt very taken care of and she was able to answer all my questions and provided many efficient recommendations. I highly recommend this location!!
  • CG
    Charles Grobe
    Oct 27, 2025
    5.0
    Ryan and Lyn, and Julie are so helpful! Best LensCrafters I have been too!
  • LE
    Lee Edwards
    Oct 8, 2025
    5.0
    I had an overall positive experience with the staff at LensCrafters on Lane Ave, in Columbus, Ohio. What was the Greatest pleasure of mine, was an Optician named Joanna taking care of me! She took the time to make sure that I had the glasses that were perfect for me. She didn't have to upsale me because she explained exactly, what I needed, and wanted in the perfect pair of glasses. I would HIGHLY recommend Joanna to be named "Employee of the Year!" Bravo!👍🏽👍🏽👍🏽🤓💯💯💯🤓👁️👁️👀👍🏽👍🏽👍🏽

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.