Quest Diagnostics

Reviews

• CM

  Carolyn Martin

  Mar 27, 2026
  5.0
  Valerie is the best. I've had phlebotomists that had difficulty finding my veins, often resulting in numerous sticks. Valerie finds mine every time on the first stick. Valerie is friendly and efficient.
• DS

  Debbi Silverman

  Mar 23, 2026
  1.0
  MISERABLE!! You have only ONE phlebotomist at G6Q in Cincinnati (& NO OTHER STAFF!), you cut visits to 10 MIN/patient, & computer is screwed up!! 3/4 of my ROUTINE LABS (done every 3 months) WEREN'T EVEN DRAWN!!! ("TRANSFER TO HOLD ORDER"--what the heck does this mean?? And WHY?) IT IS NEARLY IMPOSSIBLE TO REACH LIVE CUSTOMER SUPPORT! (When I did, she misdirected me back to the same WRONG DEPT.!!) I am so fed up & disgusted with Quest that once this round of tests is done (IF YOU EVER DRAW THESE LABS!!), I will change to LabCorp & I will be contacting my Congressman to have Quest reported to the appropriate Federal agency. SHAME ON YOU!!! (p.s.: Phlebotomists are EXCELLENT--& treated as poorly by Quest as they treat patients, under-staffed & overworked.)
• TG

  Tyler Greenawalt

  Mar 9, 2026
  5.0
  The lady who worked on me (Valerie) was super nice and got me admitted quickly. I was a walk-in and we had been to several locations beforehand. Unlike the Mason location, we were admitted within 15 minutes and the process was smooth.
• JS

  Joe S

  Feb 20, 2026
  1.0
  Consistently understaffed. You have to make an appointment and even then you are going to wait at least half an hour still. I would go anywhere else if I could but my doctors only use quest and it is just awful
• JS

  Jess Stewart

  Feb 18, 2026
  2.0
  The woman working there was nice. The only problem that I had was that my lab request was in my email and she said she couldn’t receive it by email. Her email was full and she can’t get emails so I had to leave and go pay FedEx to print out my lab work it’s 2026 technology I shouldn’t have to leave and waste my gas and pay to print a paper out if I knew that I could’ve printed it out yesterday before hand at my job. It was inconvenient. They need to get new emails or clean out their email cause no one should have to leave and go print a paper out when it’s literally can be emailed. Also, the account set up that I got in my email. The link was sent. I opened it in two minutes and it expired and I couldn’t create an account every time I try to chat with a team member it closed out the chat.

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