LensCrafters

4.9
588 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
7800 Montgomery Rd, Cincinnati, OH
45236-4306, United States

Hours

Reviews

4.9
588 reviews
5 stars
561
4 stars
9
3 stars
3
2 stars
3
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and attentive, with specific mentions of Trevor, Owen, and Stacy for their exceptional service.

Expertise

Many reviews highlighted the staff's knowledge and professionalism, particularly in helping customers choose the right frames and lenses.

Efficiency

Customers appreciated the quick service, with several mentions of fast turnaround times for glasses and repairs.

Positive Experience

Overall, customers reported a pleasant shopping experience, feeling comfortable and valued during their visits.

Product Selection

The store was noted for having a great selection of frames, catering to various styles and preferences.
  • DV
    D Viz
    Nov 17, 2025
    5.0
    Joyce Bell is Amazing!! She went above and beyond and shared how the EEP works. I’m Grateful!! I’ve been coming for years and will continue!! Sharing with family and friends!!! Thank you, Joyce!!!
  • JP
    John P
    Nov 17, 2025
    5.0
    Trevor was incredibly helpful at explaining the options and styles available, and letting us browse and make the right selection for us. He greeted us as we walked in the door and made us feel at home.
  • ST
    Shawn Thompson
    Nov 15, 2025
    5.0
    Caroline at the Kenwood, OH store was the epitome of customer service! She was pleasant and helpful and a great source of information. She was also very attentive to our grandson. Overall enjoyable experience!
  • JH
    Julia Hominga
    Nov 13, 2025
    5.0
    Hands down the best eye appointment I’ve ever had! Everyone who works here is so kind and patient! Dr. Lori made be feel so comfortable and explained everything to me in a way that was super easy to understand. She figured out my prescription with the speed of lightening!! Lizzie made picking out my new frames fun and easy. Made the whole experience go from a chore to feeling like I was just visiting some friends!
  • DF
    Deborah Floyd
    Nov 5, 2025
    5.0
    Ms Caroline is a very professional Sales Associate at Lens Crafters. She was patient with me and helped me with 2 new pair of glasses. Thank You , Caroline. Keep up the Good work

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.