LensCrafters

4.7
358 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
9998 Kings Auto Mall Rd, Cincinnati, OH
45249-8234, United States

Hours

Reviews

4.7
358 reviews
5 stars
318
4 stars
7
3 stars
7
2 stars
3
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Kristen, Monica, and Emma, received high praise for their helpfulness, professionalism, and attentiveness to customer needs.

Product Knowledge

Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.

Mixed Experiences

While many reviews highlighted excellent service, some customers reported issues with billing practices and miscommunications regarding orders.

Store Environment

The store was noted for its friendly atmosphere and well-maintained environment, contributing to a positive shopping experience.
  • MW
    Michael Wieland
    Dec 28, 2025
    5.0
    Helpful and went through all the options for what I was looking for.
  • VS
    vempati srija
    Dec 27, 2025
    5.0
    Great Experience, sai assisted us very well
  • RH
    Reem Hlaihel
    Dec 25, 2025
    5.0
    Super thankful for THIS LensCrafters location. Kristen, Shania, and Emma worked together to go above and beyond for me today!! They caught that I had been wrongfully overcharged at a different location (something I didn’t even realized myself) and handled everything with my insurance and the previous store for me, completely taking all work and stress off my shoulders. They did all of this on Christmas Eve, just an hour before closing. They went out of their way to find, address, and fix a major and complex mess left by a completely different location, when they could have just left it be undetected. What was supposed to be a quick last-second repair turned into them advocating for me, correcting other people’s mistakes, and making sure I truly understood what I had paid for. I left feeling not only relieved, but confident and informed about my purchases and experience. This is by far the most accommodating and trustworthy LensCrafters location I’ve been to, and I can’t recommend them enough!! Thank you Kristen, Shania, and Emma for being so helpful.
  • LL
    Lea Ann Legg
    Dec 20, 2025
    5.0
    Lens crafters staff were very nice and were professional throughout the entire visit.
  • JJ
    jeff
    Dec 1, 2025
    5.0
    Shania and Emma were awsome at helping find my glasses! Thanks Eye exam area is great!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.