Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
638 reviews
5 stars
594
4 stars
12
3 stars6
2 stars4
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Joe, for being friendly, knowledgeable, and helpful throughout their experiences.
Product Knowledge
Many reviews highlighted the staff's expertise in helping customers select the right frames and lenses, ensuring a smooth purchasing process.
Overall Experience
The majority of customers reported positive experiences, noting the quick service and pleasant atmosphere at the Eastgate Mall location.
Issues with Communication
A few customers expressed dissatisfaction with communication regarding appointments and policies, indicating room for improvement in customer interactions.
- JWJoy Witt2 days ago5.0Everyone here was very nice and very knowledgeable. I particularly liked the gentleman that worked with me to find frames and place the order for my glasses. Joe Wolfe was very kind and very patient. After explaining what I wanted in a frame he knew that a pair just like I described was not actually on the shelf but in a drawer! I would never have known they had them otherwise. And I really love them. 😊 He was a tremendous help navigating my FSA payment and then helping me get new lenses after what I had decided to try did not end up working for me like I had hoped. Thank you, Joe!!
- BBBrandon BryantJan 2, 20261.0The receptionist at the Cincinnati Vision Group Eastgate was extremely rude. My appointment was at 5:20 pm however due to unusually heavy traffic on the interstate I was 8 minutes late and the receptionist told me that I was over 10 minutes late and that I would have to reschedule my appointment. She was very rude and unwilling to help me at all. There was no one else in the Dr's office and she would not even check with the DR to see if I could still be seen. I have been coming to this location for several years and now I think I will find a new place to get my glasses. I will not use Lenscrafters at any location ever again. Their customer service is horrible.
- NSNathan ShawDec 30, 20255.0Joe Wolfe was great
- MKMelinda KnightDec 24, 20255.0Very enjoyable experience it was
- LTLydia TruittNov 20, 20255.0Absolutely the best experience I have ever had with a healthcare professional ever. Dr. Mohammadi was thorough, patient and informative. I found out my prescription had been wrong for YEARS and after my visit here, I am seeing the best I have ever seen. I regret not asking front desk their names but they were just as helpful and unbelievably kind. The whole team was able to quickly help with a problem due to backordered contacts. Truly the epitome of excellent customer service and compassionate care.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer for eye care?
LensCrafters provides comprehensive eye exams, premium lens solutions tailored to your lifestyle, and a wide range of designer eyewear brands.
Which designer brands are available at LensCrafters?
LensCrafters offers designer brands including Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Coach, and many more.
Does LensCrafters accept vision insurance, and if so, which plans?
Yes, LensCrafters accepts most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
What are the store hours for LensCrafters at Eastgate Mall?
LensCrafters is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online at LensCrafters' website through their dedicated scheduling link.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Is LensCrafters located inside Eastgate Mall, and what other stores are nearby?
Yes, LensCrafters is located inside Eastgate Mall alongside stores like Hollister Co., T-Mobile, Christopher & Banks, and Bath & Body Works, providing a convenient shopping experience.
Are there dining options near LensCrafters at Eastgate Mall?
Yes, nearby dining options include Great Steak sandwich shop, Oliver's Desserts bakery, Auntie Anne's Pretzels, Pizza di Roma, Sarku Japan, and Dairy Queen.
Can I find other eyewear or optometry services near LensCrafters?
Yes, Cincinnati Vision Group is nearby and also offers optometrist and eyewear services if you want to compare options.
What should I bring to my eye exam appointment at LensCrafters?
Bring your vision and medical insurance information, current eyeglasses, sunglasses, contact lenses, and any questions you may have for your optometrist.