LensCrafters

4.6
347 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
6026 Glenway Ave, Cincinnati, OH
45211-6318, United States

Hours

Reviews

4.6
347 reviews
5 stars
302
4 stars
9
3 stars
3
2 stars
3
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Michelle and Amanda.

Eye Exam Experience

Customers appreciated the thoroughness and professionalism of the eye exams, with Dr. Cleary receiving specific commendations.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences with staff attitudes and service, particularly regarding order issues and communication.

Product Availability

Several customers noted quick availability of glasses, with many receiving their orders within a week, although some expressed concerns about the accuracy of their orders.
  • NU
    Nathan Underhill
    Jan 5, 2026
    5.0
    I had a very informative and positive experience; the information was concisely conveyed and I was able to come away feeling like I got a good deal and knew exactly where my money was going!
  • VV
    Vatomatic31
    Jan 5, 2026
    1.0
    This place is a dump, my wife spent over $500.00 on a pair of eye glasses and immediately the screws started backing out of the threads, visibly out of the threads. I've tightened them over and over but within one day they're back out again. They don't have an answering system either and they never answer the phone. If you don't recognize their number when they call you back days later or are away from your phone you'll play phone tag for days. Go somewhere else.
  • DL
    Don Long
    Jan 5, 2026
    5.0
    Customer service was superior!
  • AB
    Andrew Boniface
    Jan 3, 2026
    5.0
    They gave me my eye exam in about 1 1/2 hours after missing an appointment. Glasses were available in store the next week.
  • PB
    Penny Bohnert
    Nov 13, 2025
    5.0
    The young lady who worked with me was outstanding. From picking out frames to getting them ordered. Also, went back for adjustment and she was great. So glad I got the extra insurance for my scratch resitant lens. Highly recommend.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.