Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
343 reviews
5 stars
299
4 stars
9
3 stars3
2 stars3
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Michelle and Amanda.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including rude staff and issues with order fulfillment.
Product Quality
Customers appreciated the selection of frames and the quality of glasses, although some expressed concerns about pricing and service speed.
Professionalism
Several reviews noted the professionalism of the eye doctors and staff, particularly in explaining procedures and addressing customer needs.
Store Environment
The store was generally described as clean and well-organized, contributing to a positive shopping experience.
- PBPenny BohnertNov 13, 20255.0The young lady who worked with me was outstanding. From picking out frames to getting them ordered. Also, went back for adjustment and she was great. So glad I got the extra insurance for my scratch resitant lens. Highly recommend.
- RZRyan ZechOct 1, 20252.0I wished my experience at this store was like the other reviewers. When I called to see if my online order was ready for pickup, I was told I would have to come into the store to find out. I should have known there that I was in for a bad customer experience. When I arrived at the store, I was greeted with a very curt "What do you want?". I was expecting a greeting more like hello or maybe something like welcome, or even how can I help you? When I told them I wanted to pick up my order and then would like to get them fitted, the associate openly sighed and then went over to a cabinet while demanding that I have my ID ready. She brought over one of the two pairs and said that's all they have. I had to ask twice for her to check for the other pair. She argued with me until I showed her the tracking info that showed both pairs were delivered to the store. She mumbled something anf then went to the same cabinet and produced the second pair within a few seconds. I'm guessing they were right next to the first order. She handed the 2nd box to me and then walked away. Her and the other associate started talking and both of them kept their backs to me until I finally decided to leave without getting either of the glasses adjusted. This was my first experience with Lens Crafters. Because of the terrible attitude of the retail staff, It will likely be my last.
- ADAnita DurrettJul 31, 20255.0Dr. Cleary is very kind. She takes the time to explain everything clearly and answer your questions. Very nice lady! Their staff is wonderful! Staff in the store are very helpful and pleasant. You're greeted as soon as you walk in the door.
- ABAmanda BakerJul 24, 20255.0My experience and visit was great. Very welcoming and friendly staff. Dr. Cleary was very nice and answered all of my questions and concerns very thoroughly. I highly recommend this location.
- MMMistyJul 23, 20251.0I missed the 30 day cut off because I have stitches in my foot and was not able to drive for two weeks and this location was not helpful. They told me I need to purchase glasses because I had to get a recheck I would never recommend LensCrafters to anyone My eye appointment was on June 9 and I picked my glasses up A week later. We are not talking months. We are talking days away from 30 days.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer at 6026 Glenway Ave, Cincinnati?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
What are the business hours for LensCrafters in Cincinnati?
LensCrafters is open Monday to Friday from 9:30 AM to 7:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 12:00 PM to 5:00 PM.
Can I schedule an eye exam online for LensCrafters at the Western Hills Plaza location?
Yes, you can schedule an eye exam online through LensCrafters’ scheduling link specifically for the store at 6026 Glenway Ave, Cincinnati.
Does LensCrafters provide contact lens fittings?
Yes, LensCrafters offers contact lens fittings with detailed measurements and an additional evaluation fee for all contact lens patients.
Are prescription wearable technologies available at this LensCrafters location?
Yes, LensCrafters offers prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta, and Nuance Audio.
What nearby stores can I visit before or after my appointment at LensCrafters?
Nearby stores include Dollar Tree for discount shopping, Justice for children's clothing, and Michaels for arts and crafts supplies, all located at Western Hills Plaza.
Are there dining options close to LensCrafters at Western Hills Plaza?
You can enjoy meals at nearby Tropical Smoothie Cafe for healthy smoothies and snacks, or Wingstop for chicken wings, both conveniently near LensCrafters.
If I need banking services around my visit to LensCrafters, where can I go?
KeyBank and Huntington Bank ATM (Drive-Up) are nearby financial services available close to LensCrafters at Western Hills Plaza.
What payment methods does the LensCrafters location at 6026 Glenway Ave accept?
LensCrafters accepts various payment options including American Express, Apple Pay, Android Pay, cash, check, Discover, Mastercard, and Visa.