Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
574 reviews
5 stars
530
4 stars
11
3 stars0
2 stars7
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Joyce, Brandi, and Sarah.
Product Quality
The glasses and lenses received positive feedback for their quality, with many customers expressing satisfaction with their purchases.
Efficiency
Many reviews highlighted the quick service and efficiency in handling repairs and new orders, with several customers noting they were in and out in a short time.
Mixed Experiences
While most reviews were positive, there were a few negative experiences related to eye exams and communication issues, particularly with one doctor.
Store Environment
The store was described as clean and welcoming, contributing to a pleasant shopping experience.
- THTom HallerNov 13, 20255.0From the time I walked into the door (greeted very friendly) until the time I left everyone was great and willing to help. They explained everything they were going to do and had choices. Reason I keep going back to this Lenscrafters in Rookwood Commons.
- BIBradford Wolfenden IINov 12, 20255.0Brandy did such a great job making everything easy during my visit. She knew when to let me browse and when to jump in and assist, treated me as a priority, and had infinite patience with my son as he asked to try frames on as well and ask his own questions. Will not hesitate to return!!!
- NMNick MotzNov 11, 20251.0Lenscrafters has lost a customer due to the worst lens products and customer service around! Pair of $600 Oakley daily glasses delaminating just over one year old, and of course just outside warranty. Have only worn regularly and cleaned with special lens wipes. Took in and told nothing can do. If you wear your glasses in the sun or leave in the bathroom while showering - the steam will deteriorate the lens! Biggest bunch of B.S. have heard in a long time! Better start making a quality product lenscrafters! I'll take my business anywhere but here! Edit/Update 11/12/25 Of course the link below is faulty, as well. Luxottica, has no real "care" after the purchase/sale. It's a pretty sad customer service story. But since I'm back here updating, I'll elaborate, so hopefully you don't have a similar experience... So the sales rep that first helped me came back after about 15-20 minutes of looking at and/or cleaning my glasses. Then he looks at me and says: "Well. There was quite a bit of dirt on your lenses - which I did get off eventually. But there was a lot of dirt between the lenses and the frames. So I took the lenses out of the frames and I cleaned them and put them back in. But your glasses are in fact delaminating." I looked at him straight in the eyes and said yes they are indeed. That's why I'm here. Are you saying I need to remove my lenses everyday to clean them? He said, "Oh no, absolutely not. But if there's dirt between the lenses and the frames it can cause deterioration." As my blood pressure was rising - I asked to speak to the manager. And that's when I got the "bathroom steam story." Manager comes out and says... "Have you ever left your glasses in your car?' To which I answered no because I wear them when I'm not in the car. Apparently searching for the next question, or likely working off a script, she asked: "Have you ever taken a shower and left your glasses in the bathroom on the counter?" To which I answered? Yes. Answer: "That is a known cause of delamination and crazing on glasses because the steam in the bathroom can cause your glasses to craze." I stood up - with my blood pressure rising - walked out leaving this review and a few unsavory comments regarding Luxottica's staff, products and customer care. Unbelievable customer service.
- VBVelvet BurrowsNov 8, 20255.0Annalicia is awesome and adjusted my glasses so that they will stop falling off. I just love this location. It's big and clean and the people that work there are so nice.
- MAMike AstonOct 24, 20255.0BRANDI!! I’ve been coming to this location for a couple of years now to get my regular glasses prescription, and it’s always been a pleasant experience! This week, I needed to have my glasses repaired, and Brandi came to my rescue! She was such a delight—patient, kind, and incredibly knowledgeable. Not only did she get my primary pair of glasses back in perfect working order, but she also noticed (without me even mentioning it!) that my backup pair needed a little TLC, and she took care of those too! Brandi is the best! Thank you again for your outstanding service!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer brands for eyeglasses and sunglasses.
Which vision insurance plans are accepted at LensCrafters in Cincinnati?
Most vision insurance plans are accepted, including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health. All prescriptions are welcome.
What are the store hours for LensCrafters at 2749 Edmondson Rd?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam online via the LensCrafters scheduling link provided on their website or the direct reservation URL.
Does LensCrafters offer contact lens fittings?
Yes, LensCrafters performs contact lens fittings which include detailed measurements to determine the right contact lenses. There is an additional fee for this service.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Is there wheelchair accessible entrance at the LensCrafters location?
Yes, the LensCrafters at 2749 Edmondson Rd has a wheelchair accessible entrance for customer convenience.
What nearby dining options are available around LensCrafters at Rookwood Commons?
Nearby dining includes Five Guys for burgers, P.F. Chang's for Chinese and Asian cuisine, Qdoba for Mexican food, and Yagoot for frozen yogurt and ice cream, ideal spots to visit before or after your eye care appointment.
Are there other health and wellness services near LensCrafters at Rookwood Commons?
Yes, nearby you can find Dr. Deborah Valido (optometrist), Prime IV Hydration & Wellness spa, and Milan Laser Hair Removal, providing various health and wellness options for visitors.
What shopping options are available near LensCrafters at Rookwood Commons?
Shoppers can visit stores like Mattress Firm for furniture, Motherhood Maternity and Lane Bryant for clothing, GameStop for video games, Pandora Jewelry, Journeys for shoes, and Amy's Hallmark Shop for gifts around LensCrafters.