Burlington House Healthcare Center is a memory care community in Cincinnati. We offer Alzheimer's memory support and dementia care focused on your or your loved one's emotional and physical well-being. We strive to create a supportive environment and excellent experience for our guests, residents and their families. Our senior care services are backed by a person-centered approach, so every guest has their individual needs addressed.
We know that selecting the right memory care facility, along with the right plan of care, is crucial when it comes to meeting your healthcare needs. We believe in an ongoing relationship with our residents and their families to ensure we're delivering the very best care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.