Kroger Pharmacy

Reviews

• DR

  Denise Ruza

  Oct 18, 2025
  5.0
  Good
• AA

  Allen Ahrens

  Jul 30, 2025
  1.0
  They have no quality assurance program obviously. Been there many times to pick up a prescription that was supposed to be completed by a certain date and time according to the "My Prescriptions" report, only to find they were not ready. Worst case is when the Dr. calls in a stat med and you go to pick it up and they tell you it will be a half hour before they can get it ready, only to wonder the store for a half hour and go back to pick it up and they say it's out of stock. WHAT? Wouldn't / shouldn't they know that when they tell you it will be a half hour? Terrible customer service!
• PM

  Pamela McBride

  Aug 21, 2024
  5.0
  Best pharmacy in town. Great staff.
• MR

  Michelle Roller

  Jun 19, 2022
  3.0
  No problem with staff but really annoyed that the drive thru is not open alot of the time. So inconvenient when you have little kids that you have to go inside and haul them all in the store and then wait in a long line inside. Kroger needs to step up or shut down the drive thru all together. At least we would know there's not a drive thru before we get there.
• LW

  Liz Wehrmeister

  Jun 21, 2019
  2.0
  I avoid this store as much as I can, I've finally been driven to write a review. If you need something from both the liquor store and the grocery store be prepared to wait in line twice, once at the liquor store and a second time at the grocery checkout. While at that grocery checkout, I'd suggest you *NOT* try to be environmentally friendly at either the self-check or standard check out lanes. At the self-check the machines freeze when you put your own reusable bags on them (I've used multiple, this is consistent across all machines), and it takes quite some time to get the attendant to look away from their co-worker or phone and look at the customer. I have also used reusable bags at the standard check out lanes and can tell that the cashiers find the request to be incredibly annoying. I avoid the produce all together. Most of the produce has been frozen somewhere along the way - cucumbers, onions, potatoes and more have a weird squishy feeling to them that fresh produce should not have. I have gone through a pile of moldy shallots multiple times (and received rotten shallots in a Click List purchase) and have seen moldy lemons as well. The store is set up in a way to try to trick customers into purchasing unnecessary items, not to effectively help the flow of customers. As such, you're running in to other customers and their carts and children constantly due to the over-filled and extended end caps and merchandise stands. Additionally, they push their store-brand items so much, I'm beginning to notice that other name brand items are getting harder and harder to find. Two stars as they usually have most of the items I need. Edited to note: This is popping up under the Pharmacy, which I have never used. I'm leaving it here because this is the sidebar that comes up when you google "Kroger Bowling Green Ohio."

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