LensCrafters

4.7
740 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
2727 Fairfield Commons Blvd, Beavercreek, OH
45431-5739, United States

Hours

Reviews

4.7
740 reviews
5 stars
682
4 stars
11
3 stars
5
2 stars
1
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Sam, Kayla, and Dr. Su.

Mixed Experiences

While many reviews highlighted positive interactions, some customers reported negative experiences, particularly with the store manager and receptionists.

Product Knowledge

Several reviews noted the staff's expertise in helping customers choose frames and lenses, as well as their ability to explain prescriptions clearly.

Efficiency

Customers appreciated the quick service and efficiency in handling appointments and repairs, with many mentioning fast turnaround times.
  • SS
    Sara
    Dec 31, 2025
    5.0
    Kayla Davis was awesome thank you for treating us like people that just need glasses and just didn’t be rude or try to sell us any random pair thank you
  • KE
    Kayne Edwards
    Dec 31, 2025
    5.0
    Wonderful experience with the staff here. They were quick to get my glasses repaired and did an excellent job with the repairs!
  • VO
    Valentina Osorio
    Dec 27, 2025
    5.0
    Ms. Valerie Day is so very kind! She helped me pick the perfect pair of glasses and gave me advice on eye positioning. Huge thanks to her for the excellent service she provided! She is a true professional.
  • AF
    Alexandria French
    Dec 23, 2025
    1.0
    I brought my daughter in here- she has a very severe prescription. They informed me after looking at her four month old frames that the frames were too old and that it been eat them up to replace the lenses that they would crack. I then took them to our ophthalmologist and associated optic shop, and they confirmed that they were lying and replaced them easily. Needless to say, they were just trying to get us to buy yet another frame. I highly do not recommend the store or its workers including the “manager”
  • MH
    Marlika Harris
    Dec 6, 2025
    4.0
    **Update: I spoke to the manager at the store who ended up assisting us last night and he was fantastic as he’s been in the past. He explained the confusion and was committed to ensuring a great experience. Thank you** Original issue: I understand not wanting to process the Ray-Ban Meta warranty, as perhaps it’s a hassle…but Luxxotica owns LensCrafters and Ray-Ban and if I am sent there per their request then please make sure your staff is informed on the process. Had I not already been through the process before just a few months ago, I would taken the word of a misinformed staff member who kept repeating herself and was, in fact, wrong. I even explained to her that we just did this for another person in my household. Do not listen to the receptionist, speak to the manager. I also pointed out the person in store who had assisted us with the exact issue and she still refused to listen. All of that could’ve been avoided had she been properly educated on the process.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.