AudioNova

Reviews

• EK

  E K

  Nov 28, 2023
  5.0
  I have always received Top-Notch kind and professional service from Dr. Stein and his entire crew from the time I walk in to the reception desk for my appointment, to the time I'm seen by the audiology gals. Thanks to all of you for the pleasant experience.
• MM

  Michael Michalski (Michalski Music)

  Sep 21, 2023
  3.0
  First, let me state that the quality of care given here is superb and I have no issues with it. However, the man who is responsible for selling hearing aids was not transparent and was so focused on getting the sale that he left out important information about our insurance coverage that would have changed our buying decision. On the web site for Ohio Hearing and Audiology, they state that they will take the time to explain your insurance coverage to you. This did not happen and now my wife has hearing aids that cost 90% more than they should have all because our insurance requires us to buy a specific brand and that is not what they sell here. This was never communicated and, in fact, we were told were were getting a better price because we had good insurance. What was not said was that this is not the same as having coverage, evidently. I was also told by Ohio Hearing and Audiology they have notes that state our insurance would not pay because they are out of network but our insurance company says that is not true and they have notes from the phone call that state that they never said we did not have out of network coverage. In fact, we do have out of network coverage and the only limitation is the supplier of the hearing aids, meaning Ohio Hearing and Audiology could not supply the hearing aids. Shady practices going on here and I would steer clear as the sale seems to be more important than the care given. Unfortunate as the level of care is excellent. UPDATE: Ohio Hearing and Audiology worked with me to clear up an apparent misunderstanding between my insurance carrier and them. While the first communication was terse, the follow up was cordial. Insurance covered the cost of the hearing aid but the services part was not covered. Therefore, we still had some significant out of pocket costs. It would have been good to know that up front. As stated previously, treatment was outstanding. However, the miscommunication issues, both with my insurance carrier and me, resulted in time lost and expenses not covered. I have, therefore, upgraded my rating from one to three stars.
• CH

  Charles Hackworth

  May 26, 2023
  5.0
  the people there are nice and helpful
• JD

  Julie Downie

  May 26, 2023
  5.0
  We loved Alli! She is very professional and very kind!