Planet Fitness

Reviews

• RM

  Rick McFall

  Sep 8, 2025
  2.0
  All Planet Fitness locations are supposed to have a trainer available on site.There website states: "Our certified fitness trainers will show you around the gym and provide instruction on our huge selection of cardio and strength machines. Our gym trainers also facilitate a wide variety of small group training sessions and are available to design an exercise program to help you meet your goals and get the most out of your workouts." The problem is, they DON'T have certified trainers at each location nor are there any answers when i ask about this other than, "watch our videos" or "We haven't been able to find a trainer". Neither of these is acceptable. Don't get me wrong, the staff tries to help, and they do help but it's not their job. It's the job of a trainer. Even simple questions for a trainer can't be answered and it is very frustrating. The whole reason for picking a gym is the services and equipment and location offered. I'm allowed to rely on what the website says is available, and the business is obligated to provide what they claim OR they are free to change the info on the website to reflect accurate services. They do neither. They also advertise the "30 Minute Workout" but it isn't available either. When I try to get answers from corporate, they respond in customer service speak which tells me in a very nice way that it's my problem and my responsibility to go talk to the manager at the store and then they wash their hands of the situation. Total bunk. Somebody should do their job.
• SS

  Sakib

  Aug 22, 2025
  3.0
  wish i could give 5 star review. Hospitality is really good, but as a beginner it's nothing for me to go to the gym without an trainer. i paid for everything, and they have no personal trainer, it’s been a month I’m going to this gym they always say WE ARE LOOKING FOR A TRAINER.
• RM

  Robin Marks

  Aug 14, 2025
  3.0
  Great gym and i want to rejoin but it’s so packed that i would have to wait for every machine. My 50 min workout would end up being an hour and a half or more. People sitting on machines on their phones in between sets. I loved it there but as big as canton is, i don’t understand why they only have ONE location.
• RG

  Roxanne Goodrich

  Jul 30, 2025
  5.0
  Home away from home
• TS

  Tucker Simkins

  Jul 24, 2025
  5.0
  Wyatt was very friendly and informative.

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