Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
379 reviews
5 stars
341
4 stars
11
3 stars
9
2 stars4
1 star
14
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individual employees who provided excellent service.
Customer Service Issues
Several reviews highlighted significant issues with customer service, including rude behavior from management and long wait times, leading to dissatisfaction.
Quality of Care
Customers frequently noted the thoroughness and attentiveness of the eye exams, with doctors taking the time to explain procedures and answer questions.
Pricing Concerns
Multiple reviews expressed dissatisfaction with the high cost of glasses and lenses, even with insurance, indicating a perception of excessive pricing.
Mixed Experiences
While many customers had positive experiences, there were notable negative experiences that affected overall satisfaction, suggesting inconsistency in service quality.
- MCMichael CushenOct 27, 20255.0It was a very good experience. The dr was helpful and knowledgeable. The person at the front desk (young man) was also polite and helpful.
- ASAna SilvaOct 11, 20255.0The staff is friendly and the doctor was very patient and informative. She has very good bedside manner. I did have to wait beyond my appointment time but the wait was not too long.
- CLCalvin LinOct 5, 20251.0The worst customer service I have ever encountered in my life. I was trying to return a Rayban Gen 2 Meta I picked up earlier in the morning due to hardware failure. The male store manager was so rude and dismissive and insisted it was clearly used. He told me that it should be returned by mail and was clearly annoyed that he had to deal with this. Although the Rayban return policy was 45 days by mail or store front. The entire process was extremely upsetting to me. I will never shop at this particular Lenscrafters again.
- AMAndrew MekeelSep 8, 20253.0Got a reminder call about an appointment. I needed to reschedule so I pressed 2. The human immediately hung up on me
- PGPaul GAug 16, 20255.0Janine is the best. Thank you so so much for fixing my glasses!!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters at Jefferson Valley Mall offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, as well as prescription wearable technology.
Which designer eyewear brands can I find at this LensCrafters location?
You can find a wide range of designer brands such as Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ralph Lauren, and more.
Does LensCrafters accept vision insurance and which plans are accepted?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
What are the operating hours for LensCrafters at Jefferson Valley Mall?
LensCrafters is open Monday through Thursday and on Sunday from 10:00 AM to 8:00 PM, and on Friday and Saturday from 10:00 AM to 9:00 PM.
Can I schedule an eye exam appointment online for this LensCrafters location?
Yes, you can schedule your eye exam online via the provided quick link scheduling URL on the LensCrafters website.
What payment options are available at this LensCrafters store?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Is LensCrafters at Jefferson Valley Mall wheelchair accessible?
Yes, this LensCrafters location has a wheelchair accessible entrance.
What nearby places at Jefferson Valley Mall might be convenient for customers visiting LensCrafters?
Nearby places include Doctors of Optometry - Jefferson Valley Mall for additional eye care, Sunglass Hut at Macy's for sunglasses shopping, and Plaza Salon for beauty services, enhancing your visit to the mall.
Are there dining options near LensCrafters at Jefferson Valley Mall?
Yes, nearby dining options include Pb Pizza And Beer, Pita Place, The Coffee Bean and Tea Leaf, El Jalapeño Mexican Grill, and Desert Moon Cafe, offering a variety of cuisines for your convenience.
What other retail stores are close to LensCrafters in Jefferson Valley Mall?
Nearby retail stores include Macy's, H&M, Victoria's Secret, GAP, Zales jewelry store, and Dress 2 Impress children's clothing store, among others.