Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
759 reviews
5 stars
716
4 stars
12
3 stars3
2 stars4
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Wallace and Stephanie, for their exceptional service, professionalism, and helpfulness.
Wait Times
Several reviews mentioned long wait times for appointments, with one customer expressing frustration over a significant delay.
Product Knowledge
Customers appreciated the staff's knowledge about products and their ability to provide personalized recommendations.
Mixed Experiences
While many reviews were positive, there were a few mentions of unprofessional behavior from some staff members, indicating inconsistency in service quality.
Store Environment
The store was noted for its cleanliness and a good selection of frames, contributing to a pleasant shopping experience.
- JSJennifer S.Nov 8, 20251.0Went to Macy's yesterday to return frames that were ordered online. The kind woman at customer service informed that they had to be returned at Lenscrafters on the 2nd floor. When I went to that department, the woman behind the register stated that they aren't Macy's and I'd have to make return downstairs. Macy's in-store customer service kindly processed my return, although it should have been done by Lenscrafters.
- SRsteven riveraNov 7, 20251.0After spending over an hour picking out glasses the representative tells me I need a prescription from my daughter doctor in order to get prescribed glasses if they had told me that when initially ask I would have not spend an hour looking at glasses with my daughter
- MRMaria ROct 27, 20255.0Very helpful and was patient explaining Pricing
- MVM VerOct 12, 20251.0My appointment was at 12:40 and I am still sitting here more than an hour after and the doctor is having a conversation with a patient. I am never coming here again. I've experienced the worst service at this place. The Dr said I can get a lower prescription of my contact lenses so I contacted the place several times to get it sent over to me. Several times no response. Finally I reach them Surprise! They can't email contact lens prescriptions, but they can eye glasses. They can fax though. What??? I never had an issue like that. They are perfectly allowed to do it by law. Very unresponsive and difficult. Will never go back there again
- AMAlexander MorrisonSep 23, 20255.0My journey finding a competent, friendly, and professional eyecare provider went beyond customer service which really began on 9/22/25 with a call to my eyecare insurer Davis Vision via WellCare by Fidelis. After speaking at length to a wonderful customer service representative to find a provider who took my insurance this is what transpired: That said, my journey continued on 9/23/25 where I had discovered Lens Crafters eyecare provider located in Yonkers in the Ridge Hill Mall at Macy's. When I finally called that venue I had a wonderful customer service experience and during our conversation Courtney sadly expressed that unfortunately they were out of network. But, this is where Courtney was determined to research other ways to see how to accommodate me and my insurance. To say she went above and beyond is putting it lightly! At this moment, I was immediately taken aback by her efforts, determination and perseverance to research other ways on how to accommodate my eyecare insurance needs but ultimately fell short of her endeavor. With all that, she still offered some discounts as an incentive to help me make my decisions. And after all that, l still made an appointment with her just because I felt compelled to do so just based on the amazing customer service she provided me and I still wanted to keep my appointment just to see what I may find there at her Lens Crafters store to fulfill my eyecare needs. Finally, Ms. Courtney expressed her gratitude and also said "if I found an eyecare provider that will take my full eyecare insurance then by all means please take that opportunity!" She totally understood my position with no hard feelings! That's the advice of a true dedicated and compassionate service agent who just so happens to be the stores manager at that particular Lens Crafters location! On a scale of 1-10 Ms. Courtney showed true compassion and professionalism throughout my entire time speaking with her and with that said, Courtney gets a 10+++ from me! Courtney is the epitome of what an effective customer service agent and manager is. In addition, her level of CARE equaled that of a 5 Star Hotel Concierge and how to execute such service. All customer service agents in every industry sector should take HEED! Courtney, ROCKS!!! Thank you, Courtney for all you do! Kind regards, Alexander D. Morrison An Extremely Happy Future Customer!
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Macy's provide?
LensCrafters at Macy's offers comprehensive eye exams, premium lens solutions including Transitions and Blue-violet light filtering lenses, and prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which designer eyewear brands can I find at LensCrafters at Macy's?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at LensCrafters at Macy's.
Does LensCrafters at Macy's accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and all prescriptions are welcome.
What are the operating hours for LensCrafters at Macy's?
LensCrafters at Macy's is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
How can I schedule an eye exam at LensCrafters at Macy's?
You can schedule an eye exam online at LensCrafters' website using the provided reservation link or visit their store located at 800 Central Park Ave., Ste 1, Yonkers, NY.
Is the LensCrafters at Macy's location wheelchair accessible?
Yes, the LensCrafters at Macy's location has a wheelchair accessible entrance to accommodate all customers.
What payment methods are accepted at LensCrafters at Macy's?
LensCrafters accepts various payment options including American Express, Apple Pay, Android Pay, Visa, Discover, cash, and check.
Are there any nearby places I can visit after my appointment at LensCrafters?
After your visit, you can explore nearby places like Macy's for shopping, the Cross County Multiplex Cinema for movies, or enjoy a coffee at Starbucks or The Coffee Bean & Tea Leaf located close by.
How can nearby transportation services help me get to LensCrafters at Macy's?
You can use Classic Limousine Corp, a nearby transportation service, for convenient travel to and from LensCrafters at Macy's located in the Cross County Shopping Center.
Are there other eyewear and optical stores nearby LensCrafters at Macy's?
Yes, nearby stores include Sunglass Hut at Macy's for fashion sunglasses, and Pandora Jewelry which also offers sunglasses and optometry services.