Planet Fitness

4.3
278 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
4295 Transit Rd, Williamsville, NY
14221, United States

Hours

Reviews

4.3
278 reviews
5 stars
194
4 stars
41
3 stars
7
2 stars
8
1 star
28

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for its cleanliness and well-maintained equipment, although some reported issues with unclean bathrooms and equipment.

Staff Friendliness

The staff received positive feedback for being friendly and helpful, although there were complaints about unprofessional behavior from some employees.

Equipment Availability

Most reviews indicated that there is a good amount of equipment available, with minimal waiting times, but some noted that certain machines were frequently out of order.

Operating Hours

Customers expressed frustration over changes to operating hours, particularly the reduction of 24-hour access, which has impacted their ability to work out at preferred times.

Customer Service

While many appreciated the customer service, there were significant complaints about unresponsive staff and difficulty in resolving membership issues.
  • CK
    Colin Kleer
    Nov 14, 2025
    5.0
    Traveling. Swung in here for a workout. Great facility and members.
  • JC
    John Clark
    Oct 3, 2025
    1.0
    When this location is open (Williamsville NY) it is clean and plenty of machines to use, I struggle with the fact that on multiple occasions when I get there it is closed without notice! I get up early to exercise and when I get there lights are off and the door is locked, is nothing shy of maddening!
  • EP
    Elizabeth Perison
    Aug 5, 2025
    1.0
    Hasn’t had hot water in women’s bathroom for 3 weeks straight.
  • JJ
    Joe Cucchiaro Jr
    Jul 20, 2025
    2.0
    Great place to get showered if you're hiking through. Just ask staff... Some will do it for cheaper than a day pass if they're descent to their fellow humans 😉
  • AA
    Alex
    Jul 17, 2025
    2.0
    This place has definitely gone downhill. Used to be pretty good, but now there’s changes that just make it seem like the company is nickel and diming its customers. They changed their hours, which was one of the major advertising points of PF. Some of their equipment just doesn’t work, and sometimes they just put an out of order sign up, which has lasted months in the past. There’s not enough weight machines, so you end up having to wait or just change your routine because people spend too much time on the piece you’re waiting for. During the extreme heat they didn’t even have the fans going?? And the AC isn’t set at a comfortable temperature for exercising. It’s at a comfortable temperature for their staff so you just end up sweating even more. Lately the locker room has been sweltering. Staff is frequently leaving the counter area, so I can’t even use the black card services I pay for.

Frequently Asked Questions About Planet Fitness

What are the operating hours for Planet Fitness in Williamsville, NY?

Planet Fitness Williamsville is open Monday to Thursday from 4:00 AM to 11:00 PM, Friday from 4:00 AM to 10:00 PM, and on weekends from 7:00 AM to 7:00 PM. Holiday hours may vary.

Where is Planet Fitness located in Williamsville, NY?

Planet Fitness is located at 4295 Transit Rd, Williamsville, NY 14221, United States.