Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Warby Parker The Westchester
125 Westchester Ave., White Plains, NY
10601, United States
Hours
Reviews
4.5
237 reviews
5 stars
200
4 stars
8
3 stars3
2 stars
5
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, knowledgeable, and helpful staff, highlighting their professionalism and attentiveness during the shopping experience.
Product Selection
The store offers a wide variety of stylish frames and lenses, which customers found appealing and reasonably priced.
Efficiency
Customers appreciated the quick and efficient service during eye exams and frame selection, often noting minimal wait times.
Mixed Experiences
Some customers reported negative experiences related to prescription fulfillment and customer service follow-up, indicating inconsistency in service quality.
Concerns with Staff Behavior
A few reviews mentioned issues with staff attitudes, particularly towards minority customers, suggesting a need for improved training in customer relations.
- IFIra Fichtenbaum5 days ago5.0Kelsey was very helpful. Answering all my questions and lovely to deal with…
- LHLynnMarie HanleyJan 2, 20265.0Amanda was EXCELLENT! So friendly and helpful :)))
- NSNiq SilvaDec 19, 20255.0Absolutely great experience, the staff was very friendly and patient. The optometrist was very knowledgeable and took the time to explain my exam findings. I am so happy with my experience I will continue to go there for my annual eye exam
- MFMichael FogartyDec 18, 20255.0My wife and I recently shopped at the Warby Parker store in the Westchester Mall. I highly recommend Ray as a salesperson who provide us thoughtful, customer-centered service, and practical recommendations. His product knowledge, professionalism, and genuine enthusiasm created a welcoming experience that reflects Warby Parker’s brand values.
- ACAndrew CaldwellDec 2, 20251.0It's crazy-making to me that you can't just call this store, which itself is never busy. The company would rather connect you to people on another continent to act as a middleman for questions specific to the store. The call center then has to reach out to the store, and then promise to email you the answer, which invariably never comes. Again, this is so unhelpful I can barely believe it's real.
Frequently Asked Questions About Warby Parker The Westchester
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer DMV Vision Tests?
Yep, at all of our New York locations! Come in for a 15\-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
What products and services does Warby Parker The Westchester offer?
Warby Parker The Westchester offers prescription glasses starting at $95, sunglasses, progressive lenses, contact lenses, eye exams, and expert optical advice.
What are the store hours for Warby Parker The Westchester?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Do I need a prescription to shop for glasses at Warby Parker The Westchester?
No prescription is needed to browse frames or shop for non-prescription sunglasses and accessories. For prescription glasses or contacts, bringing a current prescription is helpful but not required.
Does Warby Parker The Westchester accept vision insurance?
Yes, the store is in-network with several major insurance carriers and also accommodates out-of-network benefits. Coverage varies by location and plan.
Can I get frame measurements and adjustments at Warby Parker The Westchester?
Yes, they provide optical measurements for orders and complimentary lifetime adjustments for all frames. An optician is available on site for fit adjustments.
What is the return and exchange policy at Warby Parker The Westchester?
They offer a hassle-free 30-day return or exchange policy for all eyewear and accessories, including contact lenses if unopened and within 30 days of purchase.
Does Warby Parker The Westchester offer DMV vision tests?
Yes, all New York locations offer 15-minute DMV Vision Tests with licensed opticians for $25, no appointment needed. Comprehensive eye exams can be scheduled if needed.
What nearby stores can I visit in The Westchester mall along with Warby Parker?
Nearby shopping includes Lilly Pulitzer, Blue Nile jewelry store, The Lud clothing and luggage store, Gucci at The Westchester, and Coach among others, perfect for combining your visit with fashion and accessories shopping.
Are there any nearby dining options near Warby Parker The Westchester?
Yes, nearby dining options include Whitmans, a burger restaurant, and Shake Shack, a fast food restaurant, ideal for grabbing a meal before or after your visit.
Is there a place to find fitness or sports gear near Warby Parker The Westchester?
Yes, the Peloton store nearby specializes in sporting goods and outdoor gear, great if you're interested in fitness equipment during your visit to The Westchester.