Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Warby Parker The Westchester
125 Westchester Ave., White Plains, NY
10601, United States
Hours
Reviews
4.5
217 reviews
5 stars
181
4 stars
7
3 stars
4
2 stars
5
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised the friendly and knowledgeable service, others reported dismissive behavior and unprofessionalism, particularly towards minorities.
Product Selection
Customers appreciated the wide variety of stylish frames available, noting that the selection has improved significantly over time.
Efficiency
Many reviews highlighted the quick service and efficient processes, with customers often in and out within a short time.
Quality Issues
Some customers experienced issues with the quality of glasses and delays in receiving their orders, leading to dissatisfaction with the overall service.
Store Environment
The store was frequently described as clean and well-organized, contributing to a pleasant shopping experience.
- TPTom P1 day ago5.0Warby Parker in The Westchester provides courteous and efficient service, and offers stylish frames at prices that can't be beat considering the frame and lens quality.
- MMMichael1 day ago5.0Everything went smoothly and quickly. Babs, one of the employees, took the time to help me find frames that went will with the shape of my face. It was an enjoyable experience. If every employee is like Babs, they are quite a friendly and helpful bunch.
- EMEdward Murray6 days ago5.0Easy appointment scheduling with Optometrist and Staff were thorough as well as patient with selection of the right Eye Glass frames with options. Really great experience and I didn’t have to wait long. Though I do have to wait 2 weeks for my Eye Glasses to be delivered. But not a big deal. Seeing is believing. Highly recommend the Warby Parker at The Westchester.
- AWAmanda Morante WolinNov 16, 20251.0If you have a prescription that is even slightly complicated, don’t come here. I was really disappointed with my experience at Warby Parker and I’m not sure I’ll be back. Because I have a slightly challenging prescription, I checked to make sure they could fill my prescription before trying anything on. An employee told me yes, that my prescription would not be a problem. She even told me about some of the costs. I spent the next 45 minutes picking out glasses. Trying on many pairs and sending photos to friends for input. When I was ready, several employees were standing around but didn’t step in to help me, so I waited in line for the counter. We went through the entire process of purchasing glasses. Like renewing my prescription, measuring pupil distance, everything. Then the employee asked for my prescription again and suddenly informed me that they couldn’t fill it because my prism correction was too high. I don’t understand why this wasn’t addressed when I asked at the beginning. I did my due diligence because I know my prescription is difficult. Instead, they wasted nearly an hour of my time and a lot of energy. As someone who is disabled with an energy-limiting condition who often uses a cane, every errand requires precise planning. I don’t know when I’ll have the energy to try again at another store, and this setback was completely avoidable. Warby Parker needs to train their employees on common eye-related problems and make sure their staff actually KNOWS the limitations of their labs. That responsibility should not fall on the customer. I am beyond disappointed. This was a terrible experience from start to finish.
- VBVivian BurnsNov 15, 20253.0Overall pretty nice place, except for the fact that one of the employees by the name of Steve, who drives like a maniac in the parking garage. I was driving with my two kids towards the garage exit when this man came speeding up to my car out of nowhere. He almost T-boned my car. On top of that he started cursing me out through his clear car window. My kids are traumatized. Would not recommend getting helped by him. Apparently he is a supervisor in the store. He needs to seek help. It seems like that is definitely not his first time doing that.
Frequently Asked Questions About Warby Parker The Westchester
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer DMV Vision Tests?
Yep, at all of our New York locations! Come in for a 15\-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
What products and services does Warby Parker The Westchester offer?
Warby Parker The Westchester offers prescription glasses starting at $95, sunglasses, progressive lenses, contact lenses, eye exams, and expert optical advice.
What are the store hours for Warby Parker The Westchester?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Do I need a prescription to shop for glasses at Warby Parker The Westchester?
No prescription is needed to browse frames or shop for non-prescription sunglasses and accessories. For prescription glasses or contacts, bringing a current prescription is helpful but not required.
Does Warby Parker The Westchester accept vision insurance?
Yes, the store is in-network with several major insurance carriers and also accommodates out-of-network benefits. Coverage varies by location and plan.
Can I get frame measurements and adjustments at Warby Parker The Westchester?
Yes, they provide optical measurements for orders and complimentary lifetime adjustments for all frames. An optician is available on site for fit adjustments.
What is the return and exchange policy at Warby Parker The Westchester?
They offer a hassle-free 30-day return or exchange policy for all eyewear and accessories, including contact lenses if unopened and within 30 days of purchase.
Does Warby Parker The Westchester offer DMV vision tests?
Yes, all New York locations offer 15-minute DMV Vision Tests with licensed opticians for $25, no appointment needed. Comprehensive eye exams can be scheduled if needed.
What nearby stores can I visit in The Westchester mall along with Warby Parker?
Nearby shopping includes Lilly Pulitzer, Blue Nile jewelry store, The Lud clothing and luggage store, Gucci at The Westchester, and Coach among others, perfect for combining your visit with fashion and accessories shopping.
Are there any nearby dining options near Warby Parker The Westchester?
Yes, nearby dining options include Whitmans, a burger restaurant, and Shake Shack, a fast food restaurant, ideal for grabbing a meal before or after your visit.
Is there a place to find fitness or sports gear near Warby Parker The Westchester?
Yes, the Peloton store nearby specializes in sporting goods and outdoor gear, great if you're interested in fitness equipment during your visit to The Westchester.