Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
887 reviews
5 stars
830
4 stars
15
3 stars6
2 stars4
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Chelsea, Alice, and Jadelynn, for their helpfulness, knowledge, and friendly demeanor, contributing to a positive shopping experience.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including rudeness and lack of assistance, indicating inconsistency in customer care.
Product Knowledge
Several reviews highlighted the staff's expertise in helping customers choose the right frames and understanding insurance benefits, enhancing the overall service quality.
Operational Issues
Customers expressed frustration with slow service, difficulty in reaching the store by phone, and issues with order tracking, suggesting a need for improvement in operational efficiency.
- NDNicole DuvanichJan 2, 20265.0Came in to get my glasses tightened and Alice made it one of the easiest things to do! I waited maybe 30 seconds before she came to help me and made it very smooth and seamless!!
- HMHy MayerDec 31, 20255.0Had a great experience at Lens Crafters! Justin was very patient and helpful
- ASAkeem SpencerDec 24, 20255.0Amazing associate Chelsea helped me tremendously with my decision making in what frames to get for my mother. Highly recommend you to visit her. She fast and reliable and very knowledgeable on the products on the floor.
- EKEva KristenDec 7, 20251.0I had a terrible experience at this LensCrafters store. I went in because my husband ordered contact lenses in October and never received them — there was no tracking number via e-mail. One of the staff members who assisted me and my husband — the one wearing glasses — was extremely rude and made no effort to help. Instead of checking the order or locating a tracking number, she repeatedly told me to contact UPS. When I asked how I could resolve the issue, she responded, “I cannot help you. We do not send emails after shipping products, so you need to reach out yourself,” as if the situation were entirely our fault. Yes, we should have followed up sooner after we didn't receive, but staff should still provide guidance and solutions — not dismiss the issue. Her attitude was dismissive and unprofessional, and it made me feel ignored and helpless. This level of customer service is completely unacceptable. I am extremely disappointed and will not be returning to this location, even though it is close to my home. I sincerely hope management addresses this issue and improves the service, because customers deserve much better.
- KSK sanDec 7, 20251.0保険を利用して、目の検査とメガネの購入をしようとしました。店頭での情報提供に不備があり、時間と労力が無駄になりましたので、レビューさせていただきます。 * 初期の誤った説明： 最初の目の検査時には、自己負担金として$15のコペイのみで保険が適用されると説明を受けました。この説明を信頼し、検査を受けました。 * 最終的な不適用： 検査が終わり、眼鏡を購入しようとする段階になって初めて、「この保険の種類では、眼鏡の購入に適用できる条件を満たしていない」という、当初の説明にはなかった決定的な適用制限が判明いたしました。 結局、保険が適用できないため眼鏡の購入は取りやめました。 【貴店への要望と問題点】 * 貴店は保険の取り扱い窓口として、最終的に顧客に提示する情報の正確性について責任を負う立場にあります。 * 目の検査というサービスを完了させた後で、「そもそも保険が適用できない」という重要な事実が判明するのは、貴店の情報確認体制、または顧客への説明マニュアルに重大な欠陥があることを示しています。 * 誤った情報に基づいて検査を受けた結果、時間と費用が無駄になりました。 今後は保険会社の定める完全な適用条件を、検査やサービス提供を開始する前の段階で、すべてのお客様に漏れなく、一貫してご説明いただけますよう、改善を求めます。
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands can I find at LensCrafters in White Plains?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more at LensCrafters in White Plains.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Westchester Mall?
LensCrafters is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters?
Yes, you can schedule an eye exam appointment online through LensCrafters' scheduling link provided on their website.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What nearby stores can I visit along with LensCrafters at Westchester Mall?
Nearby stores include White House Black Market for women's clothing and fashion accessories, Club Monaco The Westchester for men's and women's clothing, and Zales for jewelry and gifts.
If I'm shopping at LensCrafters, where can I find footwear and fashion accessories nearby?
Cole Haan offers shoes and fashion accessories nearby, along with BOSS and Marc Jacobs, both known for clothing and fashion accessories within Westchester Mall.
Are there any coffee shops near LensCrafters where I can relax before or after my appointment?
Yes, Gregorys Coffee is a nearby coffee shop where you can relax before or after your visit to LensCrafters.
Is LensCrafters located in an accessible area with regards to other shopping and dining options?
Yes, LensCrafters is situated inside Westchester Mall, surrounded by various stores, restaurants like Sugar & Spice Indian restaurant, and other shopping options, making it convenient for combined visits.