Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
877 reviews
5 stars
825
4 stars
15
3 stars5
2 stars4
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of Chelsea, Alice, and Jadelynn for their exceptional service.
Professionalism
Customers noted the professionalism of the optometrists and staff, highlighting thorough eye exams and clear explanations of procedures and options.
Product Quality
Positive feedback was given regarding the quality of glasses and repairs, with several customers expressing satisfaction with their purchases and adjustments.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences with service, including feeling ignored or having issues with order management.
Store Environment
The store was described as clean and well-organized, contributing to a pleasant shopping experience.
- VNVidya NarayanNov 15, 20255.0Dr. Susan and Chelsea were amazing! Great service
- RTRene TenesacaNov 1, 20255.0CHELSEA AND JADELYNN best people to work with and some of the best employees this lens crafers has. They deserve a raise for going above beyond for me with the mixup with my glasses order. I can’t explain the amount of experience these people have with them and care they have for the customer experience.They are super understanding and knowledgeable. Management is also very kind and helpful. I definitely recommend anyone who needs glasses to come here and get support from these two amazing people and I will continue coming here to get any glasses I need.
- TSTracy SkinnerOct 27, 20255.0I went to the Lenscrafters in the Westchester Mall in White plains and they took care of me like family. (Excellent customer service)
- MMmatteoOct 20, 20255.0we came 10/20/25 to help find glasses and jaydlynn was very nice i’m sorry if i spelt the name wrong but she helped us find the perfect pair of glasses we always come to look for glasses but she was perfect and we finally found glasses. 10/10 recommend and will come back again like always!
- CLClaire LanglaisOct 6, 20255.0I came during the week and had selected the first apt for annual eye check. Great to stay on schedule. Great welcome, fast and qualitative service. I was assisted throughout by Chelsea G and it was a pleasure. She was super nice, solution driven and fast. Thanks to her guidance i have a great pair of new vision glasses. Thank you Chelsea G.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands can I find at LensCrafters in White Plains?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more at LensCrafters in White Plains.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Westchester Mall?
LensCrafters is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters?
Yes, you can schedule an eye exam appointment online through LensCrafters' scheduling link provided on their website.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What nearby stores can I visit along with LensCrafters at Westchester Mall?
Nearby stores include White House Black Market for women's clothing and fashion accessories, Club Monaco The Westchester for men's and women's clothing, and Zales for jewelry and gifts.
If I'm shopping at LensCrafters, where can I find footwear and fashion accessories nearby?
Cole Haan offers shoes and fashion accessories nearby, along with BOSS and Marc Jacobs, both known for clothing and fashion accessories within Westchester Mall.
Are there any coffee shops near LensCrafters where I can relax before or after my appointment?
Yes, Gregorys Coffee is a nearby coffee shop where you can relax before or after your visit to LensCrafters.
Is LensCrafters located in an accessible area with regards to other shopping and dining options?
Yes, LensCrafters is situated inside Westchester Mall, surrounded by various stores, restaurants like Sugar & Spice Indian restaurant, and other shopping options, making it convenient for combined visits.