LensCrafters

Reviews

• CC

  Cesar Castro

  2 days ago
  1.0
  I’ve been a loyal customer at LensCrafters in the Westchester Mall for over 5 years, but after today, I won’t be returning. I had a 6:00 PM appointment and arrived on time, only to be told there were multiple people ahead of me and that the wait would be about an hour. That completely defeats the purpose of scheduling an appointment. If appointments aren’t going to be honored, what’s the point of offering them? At the very least, a courtesy call or message to let me know my appointment was running an hour behind would have saved me the trip I wasted my time of driving there and they lost a long time customer.
• AA

  Ang

  Mar 10, 2026
  5.0
  I had an excellent experience at LensCrafters! From the moment I walked in, Sonja & Emily were welcoming, knowledgeable and genuinely helpful. They took the time to answer all my questions and made the entire process smooth and stress-free. The service was fast, professional and they helped me find frames that I absolutely love. It’s clear they really care about their customers and making sure you leave happy. Highly recommend this location if you’re looking for great service and quality eyewear!
• WM

  westchester moon

  Mar 5, 2026
  5.0
  Exceptional customer service Sonia, one of the Vision specialist was able to Recommend great frames to my liking and also helping me with my prescription and ordering my glasses in a timely manner. thank you again, Sonia I appreciate your help and kindness
• JK

  Jenna Kelly

  Mar 1, 2026
  1.0
  If I could give this location 0 stars, I would. My appointment was at 11am and I didn’t see the doctor until well after 12:30pm. At no point while I was sitting there did anyone tell me they were running behind or apologize for being so late. This location is in a mall. If I had known I wouldn’t be seen until an hour and a half after my appointment time I would have walked around the mall rather than sit in the waiting area. My appointment was for a contact eye exam. At no point did the doctor have me put my contacts in, so weird. Never had this experience here before. I was there in mid February and still haven’t received my contacts that I ordered and paid for at this location. After trying to call repeatedly, I finally got through to hear that it was in “UPS hands” and theres nothing else they can do. I mentioned my order was likely lost in the mail since the order was placed 2/14 and it’s now March. My family and I will never be returning to this location.
• AD

  Agnieszka Dawar

  Feb 27, 2026
  5.0
  I feel compelled to once again spread a good word about this LensCrafters location. The staff are genuinely caring, attentive, and exceptionally professional. Weeks after my visit, they called me about something I had been searching for and went above and beyond to make it happen. That level of follow-through and customer care is rare these days. This is exactly how businesses earn loyal customers. I can confidently say I’ve found my go-to place for all future eye exams, lenses, and frames. Highly recommended.

Frequently Asked Questions About LensCrafters