Business Details
About
OptometryEye Care Center
Doctors of Optometry - Westchester Mall is the local eye doctor to see for all of your eye care needs in White Plains, NY. As your local White Plains optometrist, Doctors of Optometry - Westchester Mall can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 125 Westchester Ave White Plains, NY 10601 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.
Location
Doctors of Optometry - Westchester Mall
125 Westchester Ave, White Plains, NY
10601, United States
Hours
Reviews
4.9
181 reviews
5 stars
170
4 stars
4
3 stars
3
2 stars
3
1 star1
What are people saying?
AI-generated from recent customer reviews
Doctor Quality
Customers consistently praised the professionalism, thoroughness, and kindness of the doctors, particularly Dr. Rosenzweig and Dr. Lai.
Customer Service
While many reviews highlighted friendly and helpful staff, there were some complaints about unprofessional behavior from front desk personnel.
Wait Times
Several customers expressed frustration with long wait times, often exceeding their scheduled appointment times.
Pricing Concerns
Some customers felt that the costs for lenses and services were high, especially when insurance issues arose.
Overall Experience
Most reviews reflected a positive overall experience, with many customers expressing satisfaction and a willingness to return.
- RCRobert Costa6 days ago5.0Dr Susan Rosenzweig was great. She took her time to make sure my eye prescription was perfect! I would highly recommend her for your next eye exam. She is at the Lens Crafters Location in the Westchester Mall, 3rd floor.
- SSSamuelNov 6, 20255.0Had my first eye exam with Dr. Fernandez who was professional and kind. Answered all my questions and cleared up any confusions.
- TRTrish RexhouseOct 29, 20252.0After waiting 15 minutes past my scheduled appointment time, I inquired about how much longer the wait would be, and I was told "about 30-40 minutes." Had I not proactively inquired, nobody would have said anything to me about them running nearly an hour behind schedule. They also had new technology that day, so my "basic eye exam" took over an hour to complete (I did not get images or dilation done). To their credit, once I said something, they asked me if I would be willing to meet with another doctor, which got me seen sooner, but still 30 minutes past my originally scheduled appointment time. The doctor was thorough, kind, and knowledgeable---I like the eye doctor. When I finished my appointment, I requested to only get lenses and keep my old frames, and they charged me $262 (with insurance), which felt high. I was so exhausted from the 2+ hour ordeal that I did not have the energy to inquire about the charge. I left frustrated, tired, and honestly like I was taken advantage of and upsold on something with my lenses that I did not understand. The woman who ordered my lenses was very professional and friendly; however, she seemed to want to push me through quickly, which was also frustrating after I had waited so long. While not her fault, the icing on the cake was that their printer broke when it came time to print my itemized receipt, which I ultimately said not to bother with so I could leave. Do better.
- GSGeorge A (SmartKid81)Oct 19, 20255.0I had an amazing experience! Dr. Judy Lai was super professional and helpful. Emily, the salesperson, walked me through the whole process to find the perfect glasses. I’m definitely going to recommend this place to anyone who needs eye care.
- NDNicholas DeGraziaOct 14, 20254.0Everyone was very helpful. Eye doctors are nice and made the check up very easy
Frequently Asked Questions About Doctors of Optometry - Westchester Mall
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What is involved in an eye exam?
An eye exam involves a series of simple but comprehensive tests that allow your optometrist to assess your vision and your eye health. Your optometrist will discuss the results of your eye exam with you and determine the right prescription to help you to see your best.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
Why should I get an eye exam at Doctors of Optometry - Westchester Mall?
An annual eye exam can detect vision changes and eye health issues as well as general health problems like diabetes and high blood pressure, allowing for early treatment. Schedule your annual eye exam today.
What does an eye exam at Doctors of Optometry - Westchester Mall involve?
It includes simple but comprehensive tests to assess your vision and eye health, followed by a discussion of results and prescription if needed to ensure you see your best.
Is the contact lens exam different from a standard eye exam at this clinic?
Yes, a contact lens fitting includes detailed measurements of your eyes to determine the right lenses, with an additional fee. A comprehensive eye exam first confirms if your eyes are healthy enough for contacts.
Where is Doctors of Optometry - Westchester Mall located?
The clinic is located at 125 Westchester Ave, Suite 3100A in the Westchester Mall, White Plains, NY 10601.
What are the operating hours of Doctors of Optometry - Westchester Mall?
The clinic is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
How can I schedule an eye exam appointment?
You can schedule an appointment online at the provided LensCrafters scheduling link or call the main phone number at +1 914-448-4703.
What payment options are accepted at Doctors of Optometry - Westchester Mall?
The clinic accepts American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa payments.
What nearby places can I visit after my appointment at Doctors of Optometry - Westchester Mall?
After your visit, you can explore nearby stores like Louis Vuitton for fashion accessories, Sugar & Spice for dining and sweets, and Marc Jacobs - The Westchester for shopping.
Are there other eyewear options near Doctors of Optometry - Westchester Mall?
Yes, LensCrafters is nearby, offering additional optometry services and eyewear options for your convenience.
How can nearby car dealers like Lucid Studio and Rivian be helpful when visiting the clinic?
If you are visiting by car, these nearby dealerships like Lucid Studio and Rivian might offer useful services or test drives nearby before or after your appointment.