Pearle Vision

4.1
78 reviews

About

OptometryEye Care CenterSunglasses StoreContact Lenses SupplierOptician
Pearle Vision is proud to be once again recognized, as the 2022 Women’s Choice Award winner as their Best Eye Care Retailer. Caring for you and your eyes since 1961, the eye care experts at your Pearle Vision in Watertown provide genuine eye care to you with eye exams, state-of-the-art lenses, and a wide variety of designer frame brands. Always count on clear answers and personal attention. Our commitment will still be going strong long after you leave with your new pair of glasses or updated lenses. We welcome your current prescription, and work with all major health and vision plans including EyeMed, VSP and UnitedHealthcare. Many of our locations are now EyeMed PLUS Providers. Check with your EyeCare Center to see which insurance plans are accepted. Eye exams available at the independent doctor of optometry at or next to Pearle Vision. Doctors in some states are employed by Pearle Vision.

Location

Pearle Vision
1246 Arsenal St, Watertown, NY
13601, United States

Hours

Reviews

4.1
78 reviews
5 stars
59
4 stars
1
3 stars
0
2 stars
0
1 star
18
  • ER
    Elaine Renaud
    Nov 5, 2025
    5.0
    I have been treated with friendly, professional and knowledgeable staff at every visit to Pearl Vision. Always greeted with a smile and explanation at every step of the way.
  • RM
    Ryne McCarthy
    Oct 20, 2025
    1.0
    If I could give zero stars, I would. I have been a loyal customer at this location for years, never missing an appointment—until one time. I show up, I trust you, and what do I get? A $25 “no-show” charge because I missed one appointment. But let’s rewind: I’ve shown up for every other appointment, stayed loyal. And then… well, the phone call I received? Condescending. Here’s the breakdown of how terrible this all felt: • After years of reliability on my end, I’m suddenly treated like someone unreliable. No acknowledgement of my past loyalty. • The fee? Out of nowhere. No reasonable discussion of my history, no compassion. I missed one appointment. That merits a lecture? A condescending tone? I don’t think so. • The representative’s tone on the phone was dismissive (“Yes, you missed it, you owe the fee”) instead of understanding or trying to help rectify the situation. • It shattered my trust. I’ve been going here years, trusted them with my eye care—and now I’m being penalized and spoken down to rather than treated like a valued client. • I’m seriously reconsidering coming back. Because when a business treats its loyal clients like this over a trivial slip-up, it says a lot about their values.
  • DV
    Darlene Vautrin
    Oct 2, 2025
    5.0
    I highly recommend Pearle vision. The staff is very friendly, the doctor is great, and he is right there, not on a screen. There is a wide selection of frames to choose from. I was very impressed with the whole experience.
  • GG
    goanna
    Sep 13, 2025
    5.0
    My experience there is always pleasant! Don't know what they could do to make it better except make my glasses free. haha The ladies and Doctor are always friendly and patient! They help me get any discounts out there, to help lower the price!
  • JH
    Jourdre Hogan
    Sep 10, 2025
    1.0
    Terrible customer service! Terrible business! They tell you one thing and then magically they forget they told you. Hidden fees, they don’t care about their patients. It is not worth the stress

Frequently Asked Questions About Pearle Vision

What are the operating hours of Pearle Vision in Watertown?

Pearle Vision in Watertown is open Monday to Wednesday from 9 AM to 6 PM, closed Thursdays, and open Friday and Saturday from 9 AM to 4 PM. It is closed on Sundays.

Which brands of eyeglasses and sunglasses does Pearle Vision Watertown carry?

Pearle Vision carries designer brands including Burberry, Coach, Converse, DKNY, Dolce & Gabbana, Maui Jim, Oakley, Polo, Ralph Lauren, Ray-Ban, Tiffany & Co, Tory Burch, Vera Bradley, Versace, and more.