LensCrafters

Reviews

• ER

  Ed Rusinko

  2 days ago
  5.0
  I received exceptional service from the eye doctor and from Sam the sales associate. They both have outstanding people skills and walked me comfortably through the eye exam and purchase of frames and lens. I am highly pleased with the level of service I received.
• KK

  katie

  6 days ago
  5.0
  I had an amazing experience at LensCrafters, all thanks to Sandra! She went above and beyond to help me choose the perfect glasses. She was incredibly kind and helpful throughout the entire process. I highly recommend visiting her if you need new glasses.
• JA

  JJ Auclair

  Apr 5, 2026
  5.0
  Sandra was amazing in this super helpful!! She helped me pick out 2 fantastic pairs of glasses. Got a blue one and some rose gold tinted sunglasses. When the initial cost was WAY higher than I anticipated, she helped me find a pair that was I believe $200 cheaper but felt and looked just as good as the other pair. Can’t wait till there ready sometime next week!
• TM

  T Mills

  Mar 28, 2026
  1.0
  I’ve been coming to lens crafters for three pairs now and I used to have a great experience here. It was quick, glasses were done in a hour or two. And that’s it. I bought my glasses two weeks ago. The first problem was I didn’t get the lens I specifically asked for. That was another week. Then the second problem is my prescription is wrong. They tried to tell me to give it a sec to adjust. I’ve had glasses for a long time. I know what the small adjustment is like when your prescription changes and that wasn’t that. It’s going on THREE WEEKS NOW THANI HAVE TO WAIT!!! I have never, ever had to wait so long for a pair!! Now I gotta go BACK out there for an eye exam. I am very very very unhappy about this. I spent a lot of money out of my own pocket for nothing but issues!!! I live a 45 min drive away and that’s a lot of wasted driving back and forth on top of such a horrible experience. Worse part is not once do they seem bothered about how huge of an inconvenience this is. Never ever going to lens crafters again. Waste my time Waste my gas Waste of head space Pissed off is a understatement
• SK

  Stephen Keller

  Mar 16, 2026
  5.0
  I come back to the Eastview Mall LensCrafters every year, and it always feels like walking into a place where the team genuinely remembers me—not just my prescription, but me. Dr. Farrands was wonderfully attentive, making sure every question was answered and my prescription was tuned to perfection. Sam worked his magic fitting my glasses with precision and a smile, and Sandra was endlessly patient as we tried on half the wall to find “the one.” She ultimately found the perfect new pair for me and I couldn’t be more pleased. It’s rare to find a place that blends skill, kindness, and a little bit of fun, but this LensCrafters nails it every time.

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