LensCrafters

4.7
782 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
763 Eastview Mall, Victor, NY
14564-1018, United States

Hours

Reviews

4.7
782 reviews
5 stars
695
4 stars
20
3 stars
6
2 stars
10
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Sandra and Sam, for their exceptional, friendly, and personalized service.

Professionalism

The staff, including doctors and assistants, were noted for their professionalism, thoroughness, and knowledge during eye exams and consultations.

Product Selection

The store offers a wide selection of frames and lenses, with many customers appreciating the variety and quality of products available.

Mixed Experiences

While many reviews were positive, there were some negative experiences regarding service quality and product issues, particularly with one staff member's attitude.

Efficiency

Customers reported quick and efficient service, with many noting the ease of scheduling appointments and the speed of the overall process.
  • PS
    Pat Saresky
    Nov 16, 2025
    5.0
    A big thank you to Dr. Farrands and Sandra for helping me with getting my next pair of glasses! Very kind and professional people who made sure the glasses I ended up picking were the most comfortable and stylish for me.
  • RL
    Roman Lucyszyn
    Nov 15, 2025
    5.0
    Wonderful experience picking out my new glasses. Sandra is as very helpful with the process. Recommend going to see her to help you get those new glasses.
  • BG
    Bailey Grillo
    Nov 15, 2025
    5.0
    Sandra and the eye doctors were wonderful. Sandra helped me pick the perfect Burberry and Prada frames and she was an excellent resource. she helped me stick stick within my budget and made the experience as easy as possible. I would highly recommend this store and Sandra !
  • GM
    Gabriella Mandriota
    Nov 3, 2025
    5.0
    My boyfriend and I were so lucky to have Sandra’s help on Friday night. She was so nice & fun to talk to. She has such a fun style and likes fashion like I do. So she cared that my boyfriend felt confident in glasses that match his fashion sense while also considering things like his professional appearance at his job. She helped my boyfriend and I feel more confident in the glasses selections we chose for him together and even used her iPad to help us choose the right color/pattern for him. There were 13 different colors to choose from and many looked good on him so it was hard to decide! She has such a great personality and I hope everyone who walks in gets the opportunity to work with her. She’ll make sure you get the right glasses for you considering your personal face shape, coloring, style, line of work, etc. She made it more fun and easy for us and I really appreciated that. I am thankful I got to meet her and we are so thankful for all of her help & input. ♥
  • CG
    Christina Guzman
    Oct 31, 2025
    5.0
    I had the pleasure of meeting Sandra and she changed my life! Not only did she help me with two pairs of glasses! She made my day with her loving disposition. She didn’t treat me as a customer— she treated me like her own daughter. I will never forget her kindness and sense of fashion I may add! I wish nothing but the best for her!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.