LensCrafters

Reviews

• FR

  Farley Rene

  3 days ago
  5.0
  Angel at LensCrafters in Valley Stream provided truly outstanding service. From the very first phone call to my in person visit, she handled everything with care, patience, and genuine professionalism. She took the time to understand my situation and made sure I felt taken care of every step of the way. What really impressed me was how efficiently she handled everything. My issue was resolved within minutes, and the entire experience felt smooth, respectful, and top tier. It is rare to come across someone who combines speed, knowledge, and kindness the way Angel does. Five star service all the way. If you visit LensCrafters in Valley Stream, I highly recommend asking for Angel. She made what could have been a stressful situation incredibly easy. ⭐⭐⭐⭐⭐
• MO

  Malliki Outlaw

  4 days ago
  5.0
  Baron assisted me in location an exceptional pair of eyeglasses. He facilitated the process smooth and explained everything in detail. Definitely will return.
• KK

  Krystal with a K

  6 days ago
  5.0
  Amazing experience today at the Lens Crafters in Valley stream!! The manager Gully is amazing the hospitality amazing I was a couple bucks short for the new Metas and I really need them being a content creator and they were nice enough to apply a discount so I could get them .. I will forever be grateful!! If you’re gonna shop please go to this location!!
• CW

  Clive Walters

  Mar 7, 2026
  5.0
  Lencrafters my compliments for Dejennie who focus on care, skill, communication and dedication, acknowledging their expertise and compassion, with specific praise like that awesome you explained everything so clearly and made me feel at ease.
• KM

  Kiara Mills

  Feb 28, 2026
  1.0
  My experience at this place was ABSOLUTELY TERRIBLE. Initially, everything was going fantastic as my son had to get glasses. Their selection is impeccable and there is something there for everyone. I chose the glasses for my son and I paid everything in one visit WITHOUT insurance. I spent over $300 dollars and I didn’t blink because it was for my two year old. When I go back one week later. I received the WRONG frames. One of the associates thought it was appropriate to pop the lens out of the glasses that were sent into a PUBLIC DISPLAY frame for MY SON! As if I DIDNT PAY for BRAND NEW GLASSES. I did not accept this as a solution as everyone in Valley Stream has tried these frames on. Then he passes me as if my situation was too much to handle. Then a woman assists and tells me there isn’t much they can do besides put in a new order. I settled and let my son use the temporary until his brand new glasses came in. Fast forward 10 days later, I go in to pick up the second pair of glasses. I realized it’s busy so I wait silently until someone comes to me to assist. As I wait 5 minutes, NO ONE SAYS A WORD TO ME. I ask the lady next to me if she already received assistance and she said yes. I then walked to the counter to make myself visible *in case* they might have looked over me. I stand in front of of the counter for another two minutes and no one walks over. I shout loudly IS THERE ANYONE HERE WORKING THE FRONT DESK TO ASSIST? Everyone looks up at me as if I’m crazy. An associate rushes over to me within seconds…..WHICH MEANS SHE CLEARLY WASNT BUSY. I understand the afternoon crowd, but to not acknowledge a paying customer is outrageous especially because they’re the reason I had to make a third trip. My sons glasses were corrected but the customer service? UNACCEPTABLE.

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