Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.2
508 reviews
5 stars
309
4 stars
100
3 stars
26
2 stars
15
1 star
58
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted ongoing issues with cleanliness, particularly in locker rooms and bathrooms, with reports of dirty facilities and lack of supplies.
Staff Performance
While some customers praised the friendliness and helpfulness of the staff, many others reported unprofessional behavior, lack of training, and poor communication.
Facility Condition
Several reviews mentioned that the gym is in disrepair, with issues like leaking ceilings, broken equipment, and unkempt areas.
Billing Issues
Customers expressed frustration over billing problems, including unprofessional handling of payment issues and difficulties in canceling memberships.
Operating Hours
Inconsistent operating hours were frequently mentioned, with reports of the gym being closed during advertised hours and lack of staff availability.
- JJJessieNov 15, 20254.0It’s a good planet fitness but I wish they would bring back 24 hours on the weekend. It’s the best time for me to go
- DJDave JohnsonOct 14, 20255.0Stopped by on my trip up north. Solid gym, looks like it’s going through a renovation. Staff was knowledgeable when I visited last weekend.
- GEG EOct 13, 20251.0This Planet Fitness location lacks proper training, communication, and cleanliness. Front desk staff are often on their phones or chatting while paper towels and spray bottles remain empty and locker rooms unclean. I also had a billing issue that was handled unprofessionally by the manager. I was told over the phone I could make my payment in person and the late fee would be waived, yet I was charged twice in the same month. The young woman who took my payment said only the manager could waive the fee, and when I returned, another male staff member first said it couldn’t be done, then changed his story, admitting it could but, only by the manager. I’ve seen all of these staff members on my multiple trips to gym for several months now one for over a year, so i didn’t appreciate the “new staff” excuse given by the manager instead of taking accountability. When I finally spoke with him, he refused to issue a refund or honor what his staff promised and offered no apology. He claimed he would skip my next payment due to the double charge, yet my profile still shows the next draft scheduled for this month, leaving the issue unresolved again.
- S0Sean Ratigan (0Vital)Oct 6, 20251.0I was thinking how bad can planet fitness be and then I read the reviews… The same generic response month after month to the same complaints about cleanliness and staff and nothing seems to change. Forget that idea.
- AYAndrew YardenboroughSep 21, 20251.0When I first visited Planet Fitness, I was still living in Maine, and the Planet Fitness there was, for a lack of better words, amazing. Since March of this year I have recently staying with family in Troy, NY and I figured I would drop in to the local Planet Fitness on Hoosick st. Lets’s just say that was a mistake, the crowd seemed alright, but the place was filthy. Not to mention I have found MULTIPLE hypodermic needles in the mens room. I highly recommend you do push ups in your living room before you decide to enter this hazardous space.
Frequently Asked Questions About Planet Fitness
What is Planet Fitness and what makes it unique?
Planet Fitness is a gym that believes everyone is strong in their own way. It offers a welcoming Judgement Free Zone® with best-in-class equipment and over 2,700 locations to help members build strength at their own pace.
Where is the Planet Fitness located in Troy, NY?
The Planet Fitness is located at 660 Hoosick Rd, Troy, NY 12180, US.
What are the operating hours of Planet Fitness at Troy Hoosick St location?
Planet Fitness is open 24/7 Monday through Thursday, closes at 9 PM on Friday, and operates from 7 AM to 7 PM on Saturdays and Sundays.
Are there any holiday hours I should be aware of for this Planet Fitness?
Yes, holiday hours vary, for example, it is open 24/7 on November 26 and closes early at 1 PM on November 27. It's best to check specific holiday hours on their website.
What services does Planet Fitness offer at this location?
Services include Classic Access, Mobile App, free In-Club Fitness Training, WiFi, tanning salon, massage chairs, hydro massage, half-price cooler drinks, personal training, premium perks, and virtual fitness training.
How can I check membership pricing or join Planet Fitness?
You can view gym memberships and pricing by visiting their membership page at https://www.planetfitness.com/gym-memberships or by downloading the Planet Fitness app.
What is the contact phone number for Planet Fitness in Troy?
The phone number is +1 518-390-7268.
Are there places nearby where I can grab a coffee before or after my workout?
Yes, Aroma Joe's Coffee and Cumberland Farms (which also serves coffee) are nearby and great options to get a coffee before or after your workout.
What other dining options are available near Planet Fitness Troy?
Nearby dining includes fast food spots like KFC and Wendy's, as well as the Asian restaurant Plum Blossom and the sandwich shop Chef's Deli & More.
If I need to pick up prescriptions or shop for groceries near Planet Fitness, where should I go?
Rite Aid pharmacy and Hannaford Pharmacy are close for prescriptions, and ALDI USA and Hannaford Supermarket are nearby for grocery shopping.