General Vision Services

Reviews

• AA

  Angie

  Feb 1, 2026
  5.0
  Best Service Ever and they do walk-in eye exams!! My go to place from now on <3
• CV

  Choo Vegas

  Dec 20, 2025
  1.0
  On October 30th, I placed an order for a year's supply of contact lenses. The ordering process was efficient, and I was notified on November 25th that my order was ready for collection. Upon arrival, I received four boxes containing 30 contacts each. I clarified with the employee that I had ordered a 12-month supply, but she maintained that this quantity constituted a year's worth. After demonstrating the mathematical discrepancy, and following her consultation with a manager, I was advised that the complete order would be made available at a later date, and I was permitted to take the initial four boxes. Yesterday, December 19th, I was informed that the remainder of my order was ready for pickup. This morning, I collected what I was told was the balance of my order, which consisted of an additional four boxes of 30 contacts. Furthermore, these were of a different brand and still did not represent the full order. I communicated this to the employee, who then stated that I had received four boxes with 90 contacts each in November, which is incorrect. I clarified this misunderstanding and was subsequently asked to send a photograph of the contacts I received in November to their WhatsApp number. While I was concerned about the absence of a record of my previous collection, I complied with the request. However, I have yet to receive a response to the message. I have never experienced anything like this with any optical shop in and its a bit frusrating.*****response to their response ***** The core concern here appears to be a deficiency in accountability on your part. My insurance details were readily available and the payment amount was not arbitrarily determined. It is the responsibility of your employees to gather all pertinent customer information, including insurance particulars. Subsequently, customers should be informed of their insurance coverage and their remaining financial obligations. This suggests a potential gap in employee training or understanding of their roles. For instance, when I was informed that 180 contacts constituted a year's supply of daily disposable lenses, the order was not fulfilled. This incident underscores a lack of employee proficiency in accurately assessing and processing orders. The error did not originate from the insurance provider or myself. Rather, it stemmed from your employee's insufficient knowledge, a fact that any reputable business would acknowledge and would accept responsibility and honor the original order.
• AY

  Anastasia Young

  Dec 18, 2025
  5.0
  Went in yesterday. This lovely female named Jennifer helped me out, quick and simple. She’s the best.
• MB

  Madoussou Bamba

  Nov 18, 2020
  1.0
  Worst and worst 😪 😞 😔 😒 bad experience