Brand Certified
LensCrafters
4.7(381 reviews)
Certified by LensCrafters • Mar 01, 2026
Business Details
9537 Destiny Usa Dr, Syracuse, NY
13204, United States
Certified by LensCrafters • Mar 01, 2026
(315) 474-8490
Certified by LensCrafters • Mar 01, 2026
https://local.lenscrafters.com/ny/syracuse/9537-destiny-usa-dr.html
Certified by LensCrafters • Mar 01, 2026
About
Certified by LensCrafters • Mar 01, 2026
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by LensCrafters • Mar 01, 2026
Hours
Certified by LensCrafters • Mar 01, 2026
Reviews
4.7
381 reviews
5 stars
343
4 stars
10
3 stars
8
2 stars4
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Sonya, Keri, and Ruth for their exceptional service.
Product Quality
There were mixed reviews regarding the quality of glasses and lenses, with some customers expressing dissatisfaction with incorrect prescriptions and issues with frame durability.
Repair Services
Customers frequently highlighted the quick and effective repair services provided, particularly by Sonya, who was noted for her ability to fix glasses promptly and efficiently.
Mixed Experiences
While many had positive experiences, several customers reported significant issues with their prescriptions and billing, leading to frustration and a lack of trust in the service.
- DUDon UlmerFeb 16, 20264.0I’ve been in optical business for 43 years. What’s 10 years of my career has been in retail. This crew is far best caring crew I’ve ever met. I just received the best pair of glasses I’ve ever had in my life, and the doctor was outstanding with his exam and I just want to thank Liz for her outrageous customer service and helping me thank you Don ulmer
- PSPaul StrattonFeb 8, 20265.0Staff is very very helpful
- JSjonathan stahlFeb 4, 20261.0Worst experience. Took my $1000 frames that I bought and mailed them to me with lenses to wrong adress, lost package and then told me they could not reimburse me. Horrible customer service. Incompetent and extremely rude and inconsiderate. Would never go back there for glasses.
- RVRachel VagidovJan 31, 20265.0Everything was great. Sonya was friendly and made the process easy and comfortable and quick. Highly recommend.
- SPSandra PierceJan 25, 20261.0I went there August of 2025 got a few pairs of glasses spent about 1200 bucks, got my glasses didn’t seem right so I went back and was told I need adjustment time because I was new to wearing glasses full time. A few weeks later went back they said my glasses needed adjustment, still not right. Went back a third time and they supposedly needed another adjustment. Finally had enough and went to Dr. Roth and guess what my prescription from lens crafters are not even close to being correct. I just spent another 1800 bucks with Dr. Roth to get them right.😡. Hey lens crafters can I get a refund since your doctor screwed up!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye exams does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology to ensure your eyes are healthy and your prescription is accurate.
Which designer brands of eyewear are available at LensCrafters Syracuse?
You can find a wide range of designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more at LensCrafters.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What are the LensCrafters Syracuse store hours?
The store is open Monday to Thursday from 9:00 AM to 7:00 PM, Friday and Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
How can I schedule an eye exam at LensCrafters Syracuse?
You can schedule your eye exam online via their scheduling link to book a convenient appointment time.
What payment options are accepted at LensCrafters?
LensCrafters accepts a variety of payment methods, including American Express, Visa, MasterCard, Discover, cash, check, Apple Pay, and Android Pay.
What should I bring to my eye exam appointment at LensCrafters?
Bring your vision and medical insurance information, your current eyeglasses or contact lenses, and any questions you may have for the optometrist.
Are there any nearby stores where I can shop after visiting LensCrafters at Destiny USA?
Yes, nearby stores include Pro Image Sports, Verizon, GameStop, Pottery Barn, and Macy's Backstage where you can shop for sports gear, electronics, games, furniture, and apparel after your visit.
How can nearby transit options help me get to LensCrafters at Destiny USA?
While specific transit stations are not listed, Destiny USA is a major shopping center in Syracuse, so local bus or taxi services can easily get you there via Destiny USA Drive, making your visit convenient.
Are there any nearby beauty or wellness services I can visit around LensCrafters?
Yes, beauty salons like Brow Studio 7 and Rachel's Threading Art are nearby, allowing you to combine your eyewear shopping with beauty treatments conveniently.
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