Doctors of Optometry - Destiny Usa

4.8
2280 reviews
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Business Details

9537 Destiny Usa Dr, Syracuse, NY
13290, United States
(315) 474-8695
https://local.lenscrafters.com/eyedoctors/ny/syracuse/9537-destiny-usa-dr.html
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About

OptometryEye Care Center
Doctors of Optometry - Destiny Usa is the local eye doctor to see for all of your eye care needs in Syracuse, NY. As your local Syracuse optometrist, Doctors of Optometry - Destiny Usa can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 9537 Destiny Usa Dr Syracuse, NY 13290 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.

Details

  • Wheelchair accessible entranceAvailable

Location

Doctors of Optometry - Destiny Usa
9537 Destiny Usa Dr, Syracuse, NY
13290, United States

Hours

Reviews

4.8
400 reviews
5 stars
367
4 stars
15
3 stars
2
2 stars
7
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members are consistently described as friendly, helpful, and knowledgeable, contributing to a positive experience.

Doctor Expertise

Doctors, particularly Dr. Mark and Dr. Paul, are praised for their thoroughness, professionalism, and ability to explain findings clearly.

Appointment Experience

While many customers enjoyed their visits, some reported long wait times and disorganization during the appointment process.

Pricing Issues

Several customers expressed dissatisfaction with unexpected costs and insurance coverage issues, leading to frustration.

Overall Satisfaction

Despite some concerns, many customers expressed a strong likelihood of returning due to the quality of care and service.
  • MR
    Meg R
    6 days ago
    5.0
    LensCrafters is the only place I’ll go for exams and glasses. Dr. Mark was the best optometrist I’ve seen so far. Ruth is fantastic with making the process of finding and fitting frames, explaining all of the lens options, and the whole rest of the process so easy. Their new equipment also made the experience better. Then the cost was very reasonable, as well. Thank you! A++
  • TN
    Trinity Neal
    Nov 14, 2025
    5.0
    I really enjoyed my visit, and felt welcomed as soon as I walked through the door. Everyone was kind and helpful, especially when I asked questions.
  • JJ
    Jeff Joy
    Nov 9, 2025
    2.0
    Was advertised that exam office would be clean and sanitized before used for each patient…yet the instrument that you rest your face against and look through a lens for the eye test had someone else’s makeup smeared on it. Further I witnessed after my exam when the doctor led me back to the store to pick out my glasses the next patient was already being brought into the same office I came from - absolutely 100% same instrument I had just used was not cleaned or sanitized for the next patient before they were sent in. LensCrafters I swear also feels like the biggest scam every time I go. Every single time my insurance is not used because there’s a “better” store offer that’s lower priced than my insurance. What is the point in having insurance if that’s the case? Also how can you be an Oakley dealer when your employees don’t know jack about Oakley products? I came in with an old pair of same frames I wanted and told them the model name and yet they had never heard of them before and didn’t have in store. Even though you can confirm right from Oakley website that these are still a current model that is available. And then they try telling me that my prescription may not work with these frames, only to find out “oh, I guess it will work with these frames”. Then for my second pair of glasses the salesperson smiled and said you’re going to be really happy with the price on this pair because we will (finally) use your insurance and it will cover the frames and some of the lenses…then her smile turned to a frown when she realized the final price of second pair was still over $200. Very unpleased with my experience with LenCrafters and will probably not use them anymore. Only reason for 2 stars on review is because the doctor was nice and actually did a good job on my prescription.
  • PM
    Peter Mhina
    Oct 26, 2025
    5.0
    Exam went very well. The doctor was very nice and explained everything. They didn't have the frames I wanted that I saw online in-store but easily ordered them for me at no additional cost.
  • AM
    Anna Major
    Oct 13, 2025
    5.0
    We had a great experience! Sonya was very helpful and made our journey to a new pair of glasses and a new user to contacts very enjoyable. Thank you!!
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Frequently Asked Questions About Doctors of Optometry - Destiny Usa

Why should I get an eye exam?

An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.

What is involved in an eye exam?

An eye exam involves a series of simple but comprehensive tests that allow your optometrist to assess your vision and your eye health. Your optometrist will discuss the results of your eye exam with you and determine the right prescription to help you to see your best.