Northwell Health Eye institute at Smithtown

Reviews

• MG

  Maria Goncalves

  Feb 3, 2024
  1.0
  I am not the patient my husband is. He raves about dr weissman, but his staff is a different story. We were told someone would be with us shortly w h en we arrived. 2 hours later nothing. I went to ask the only girl up front. She schedules appointments. All I did was ask how long it would take since we had been there 2 hours already. She told me she couldn't do anything about it and I would have to wait. I saT down and then heard her tell a tech that I had an attitude? First of all respect your elders..she was young enough to be my daughter. Secondly, when did it become an "attitude" to ask a simple question. Very disrespectful..
• JL

  June Lewis

  Mar 15, 2021
  1.0
  People at front desk are nasty. Bad 1st impression.
• MA

  Melissa Addonizio

  Aug 13, 2018
  1.0
  After coming here twice, I will not be returning. This practice has caused me more problems than I'd care to relive. Most recently (about 2 weeks ago), I was there for a routine annual eye exam. When I presented my insurance cards to the front desk, I was nastily informed that they'll have to process it through the medical side rather than vision. Unbeknownst to me, going through the vision coverage would have required a pre-authorization. I'd never been told this prior & said as much to the receptionist. The woman was hostile for no apparent reason. Other patients couldn't help but look over and take notice. The eye exam was quick and uneventful but 2 days later, I suddenly developed what I came to find out was a central corneal ulcer resulting from a bacterial infection. I temporarily lost vision in my eye, developed a film over the eyeball and had severe pain. That I'd just had an exam and nothing was remotely detected is extremely telling to both myself and the myriad doctors I saw in order to treat this infection. Everyone agreed that it was highly suspicious that this infection was very likely a result of my being at this office. I now had to pay co-pays for urgent care, an opthamologist and to date, 3 visits with a corneal specialist and prescription eye drops to treat this aggressive infection. My vision will never be the same, so I am told. Last year, I was given an incorrect prescription for my contacts and because I'd opened the box, I couldn't get a refund. Instead, they had to contact the company and have a year's supply of trial contacts sent to me. A large amount were defective with having tears in them upon opening or within a few days of wearing. In addition, I was also on the receiving end of more incredibly rude behavior from the front desk. Having worked in healthcare and clinical research for 16 years, I am very experienced in working with patients. Had I ever spoken to a patient in that manner, I would have had disciplinary action taken against me if not fired. Do yourself a favor and steer clear of this office. I don't often write reviews but I would never want to see someone else go through the same experiences that I have.
• JG

  Jon Guerringue

  May 8, 2018
  2.0
  Rude staff. Just bought glasses online from Eyeconic and was looking to have them checked and adjusted. Eyeconic promoted getting a free adjustment at a local provider. You bring an Eyeconic form to the doctor and I believe the provider gets reimbursed from Eyeconic for their work. Receptionist said they don't offer this service and wouldn't want to adjust glasses bought online. When I mentioned that they are listed as offering this service on the Eyeconic site, she argued with me.