StretchLab

Reviews

• AI

  alain Ilir

  Oct 22, 2025
  1.0
  Terrible experience at Scarsdale StretchLab They fool you with the membership and you can’t even cancel it even you have a health problem. Don’t go there the manager can fool you very easy. Be careful don’t sign anything without reading it.
• ZM

  Zhané Martin

  Sep 5, 2025
  5.0
  I went into StretchLab and immediately was greeted. Rob who is the GM provided an understanding of the flow of the appointment and introduced me to Elijah! Elijah heard my needs, understood where I stand and assisted in providing solutions. He tailored each stretch with my 15+ year injury in mind. He communicated each step of the way and provided amazing customer service. I am super excited for the progress I will make in the near future with the consistency! #Selfcaredayaccomplished
• BS

  Betsy S.

  Aug 21, 2025
  3.0
  UPDATING MY REVIEW: After my original post an area manager reached out and resolved our problem. I think they were between branch managers when we were trying to end our monthly plan. She was conciliatory and efficient. We did enjoy the stretches and would recommend that. But I still think that if customers can set up an online account and take care of scheduling and billing online, there should also be a way to cancel an account online. Original review: Stretch is good, business practices bad! My husband and I first tried the stretch services when our Medicare Advantage plan covered them and were pleased. After our insurance discontinued the program, I arranged a monthly membership for my husband, charged automatically to our credit card, and was told we could cancel at any time. He went once a week and found it beneficial for about 6 months. Unfortunately it was a 30 minute drive from our house and eventually we decided it just wasn’t practical. I tried to cancel our membership online but apparently they make that impossible. So I called numerous times and could never get anyone on the phone. I tried texting to the number they sent reminders from but that didn’t help. We finally tried to cancel it in person when my husband went for a stretch, but there was no manager available. The staff member tried to help and put a note in our file. A few weeks later they billed our card again, so I opened a dispute and had the charge reversed, explaining to the credit card company the sequence of events. Shortly after that I got an email from a new General Manager asking to discuss a “past due balance” on our account. I wrote back explaining the sequence of events above. I assumed that cleared things up since I never heard anything else from them. But now I am getting texts and phone calls from a collection agency telling me that we are TWO months past due. This is ridiculous. And I am going to report them to the Better Business Bureau. Don’t set up an automatic billing plan with this business.
• YS

  Yesy Sanchez

  Aug 18, 2025
  5.0
  Laura is awesome and an absolute pro!! She has helped me increase my flexibility and maintain my mobility. The progression has been notable. Before I started, certain gym exercises were uncomfortable but now I am able to do them without any discomfort. Each session is unique and focuses on my current needs. I highly recommend StretchLab, specifically Laura, to anyone who works a desk job or anyone dealing with muscle stiffness. This place in amazing. The sessions are tailored to your specific needs and goals.
• PH

  Patrick Hillstrom

  Aug 15, 2025
  5.0
  Had my first session today with Elijah - it was incredible! My mom got me a gift certificate here and I wasn’t really sure what to expect, but it definitely was worth it. I left feeling relaxed and loose, and Elijah was fantastic to work with. Would highly recommend both him and the Stretchlab!

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