LensCrafters

4.7
913 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
678 Post Road, Scarsdale, NY
10583, United States

Hours

Reviews

4.7
913 reviews
5 stars
829
4 stars
17
3 stars
8
2 stars
13
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the staff for being friendly, knowledgeable, and helpful, there were numerous complaints about poor service, rude attitudes, and long wait times.

Staff Knowledge

Several customers highlighted the professionalism and expertise of specific staff members, particularly in assisting with frame selection and understanding insurance benefits.

Appointment Issues

Multiple reviews mentioned problems with scheduling and honoring appointments, including no-shows and long waits for eye exams and glasses.

Product Quality

Customers expressed dissatisfaction with the quality of glasses and lenses, citing issues with repairs, billing errors, and delays in receiving orders.
  • LA
    Leonora A
    Jan 5, 2026
    5.0
    I love my beautiful Tiffany glasses. Anika was so helpful picking out the perfect pair for me. I never wore glasses before and was overwhelmed by the many options available. LensCrafters did a wonderful job finding a fabulous style! 🤓
  • KB
    Kim Bennett
    Jan 2, 2026
    5.0
    Always great service
  • LP
    liz perrone
    Dec 12, 2025
    5.0
    The staff at the store are very professional and knowledgeable! They helped me choose the right frame for me which was the best part. And all of them are so nice! It was a pleasure doing business there. Highly recommend!
  • SH
    Starr howell
    Dec 10, 2025
    1.0
    Terrible service by employees at this store. Poor attitudes and non attentive to customers.
  • LD
    Lisa DiBuono
    Dec 1, 2025
    5.0
    I particularly like the two women in this store that I have worked with over the last couple of years, but I only know the name on one…Jaculine, she was wonderful!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.