Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
316 reviews
5 stars
259
4 stars
6
3 stars2
2 stars
7
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and accommodating, with specific mentions of individuals like Amanda, Cat, and Tiffany for their exceptional service.
Professionalism
The optometrists and staff were frequently described as professional and thorough, providing detailed explanations and attentive care during eye exams.
Appointment Issues
Several reviews highlighted problems with appointment scheduling and management, including cancellations and long wait times, leading to customer frustration.
Product Quality
Customers expressed satisfaction with the selection of frames and lenses, as well as the quality of the eye exams, although there were some complaints about incorrect prescriptions.
Mixed Experiences
While many reviews were positive, there were notable negative experiences regarding customer service and handling of issues, indicating inconsistency in service quality.
- NPNancy Pettit6 days ago5.0Caitlin helped me tremendously with my purchase. The entire staff was very welcoming to all who entered the store.
- KWKaren WeinerDec 30, 20255.0Very pleasant, knowledgeable and friendly
- SMStephen MelnickDec 19, 20255.0Dr. Jain was terrific. Thorough and really took his time to break down where my eyesight has transitioned from the last time I had a visit with him 2 years prior. He patiently listened to my concerns, addressed them all where it was easy for me to understand. Additionally, his honesty supporting why I would not be a candidate for contact lenses was refreshing and made me feel like my best interests were being acknowledged. In addition, the Front of House Team provided me with service that was nothing short of exemplary. I’d like to specifically acknowledge both Olivia and Cat. They were so very welcoming and accommodating, and also demonstrated patience and care. All members of the Team not only took great care of me and my needs, but I was accompanied by my mother who suffers from Alzheimer’s. Being sensitive to this affliction, they made her feel very comfortable and she left with praising all of them for humoring her and providing her with a welcoming environment.
- JFJohn FitzpatrickNov 26, 20255.0My wife went to LensCrafters in Wilton Mall looking to replace a missing nose pad on her glasses. She was assisted by Erica who was very kind and compassionate towards my wife, who was winded from the long walk from the car. Erica put my wife at ease and gave her a sense of dignity. Erica was able to quickly affect repairs to the glasses, replacing both nose pads. We will definitely be back when it's time to buy new glasses.
- CMCorey MillimanNov 19, 20255.0I went in to the LensCrafters located in Wilton Mall to get new frames and to try contacts again. Not only was I able to make a same day appointment, all of the staff were extremely friendly and helpful. The doctor was friendly and knowledgeable. He took the time to explain things to me and answer all of my questions. He even provided me with two different trial contacts to see if they would feel comfortable before I purchased as I have had a hard time with contacts in the past. When it came to picking new frames, I initially settled on a new pair being it is hard for me to see the look of the new frames without my glasses on. The woman on the floor not only recommended I put my trial contacts in, she helped me find a set of frames that looked way better than the ones I had originally selected. As corny as this may sound, I didn’t feel like a customer. I felt like I was being seen and helped by my own family and friends. Moving forward, this will be my go to place for my vision needs.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Saratoga Springs offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
Brands available include Oakley, Brooks Brothers, Ralph, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Ralph Lauren, Polo, DKNY, Armani Exchange, Sferoflex, Tiffany & Co., Prada, Tory Burch, and Dolce & Gabbana.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What are the opening hours of LensCrafters at Wilton Mall?
LensCrafters is open Monday to Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters in Saratoga Springs?
Yes, you can schedule an eye exam online through LensCrafters' appointment link.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters provides in-store pickup services.
What payment methods does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Are there any nearby fitness centers near LensCrafters at Wilton Mall?
Yes, Orangetheory Fitness and Planet Fitness gyms are nearby, making it convenient to combine your fitness routine with an eye care visit.
What dining options are available near LensCrafters at Wilton Mall?
Nearby dining options include Famous Cajun Grill and Yum Yum Kitchen, where you can enjoy Asian and Chinese cuisine before or after your eye care appointment.
Are there any nearby beauty and shopping stores around LensCrafters?
Yes, nearby places include Saratoga Nail Spa, Bath & Body Works, francesca's boutique, and Victoria's Secret & PINK for your beauty and fashion needs.