Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.3
289 reviews
5 stars
183
4 stars
58
3 stars
17
2 stars
11
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Issues
Customers reported rude and unhelpful staff, especially during membership cancellations.
Cleanliness
The gym is generally clean, but there are complaints about the bathrooms and locker rooms needing more frequent cleaning.
Customer Service
Mixed reviews on customer service; some staff are praised for being friendly and helpful, while others are criticized for poor communication.
Membership Concerns
Many customers expressed frustration over continued charges after cancellation requests, indicating issues with membership management.
Facility Quality
The gym has good equipment and facilities, but some equipment is dated and there are requests for updates.
- CPCody pitcher4 days ago5.0The manager Sophia and the team are absolutely amazing, between the cleanliness, and awesome / positive atmosphere. I will continue to come here and recommend the Rome pfitt To others!
- SSSam002Oct 23, 20251.0Cancelled my member months ago as I don’t use it anymore. Was told to send email with all info. Have sent it and kept getting charged and now got charged again $45 annual fee. Was told to call back, never get called back. Enjoyed the facility, however very disappointed with the staff. Need to Follow up with your clients and complete basic requests. A client should not have to call Multiple times.
- CWCharles WhiteSep 20, 20251.0I didn't go here. I would never go here. They let men in the women's locker rooms. I believe in keeping women safe and secure.
- CGCaden GiardinoSep 9, 20251.0When I go back to college after going to Rome pfit they give me a hard time when transferring. Whereas elsewhere staff are much better about it. Rude over the phone and bad customer service. Last summer they tried to charge me 100 dollars to switch over. And yet, I keep coming back because it’s the only one in Rome! Do yourself a favor and drive to New Hartford.
- RSRobert StackJul 20, 20255.0One of the best PFs I've visited. Great facilities and excellent staff. Join. Now.
Frequently Asked Questions About Planet Fitness
What are the regular opening hours of Planet Fitness in Rome, NY?
Planet Fitness in Rome, NY is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 9:00 PM, and weekends from 7:00 AM to 7:00 PM.
Does Planet Fitness have special holiday hours?
Yes, Planet Fitness in Rome has specific holiday hours, for example, on November 26, 2025, it is open from 5:00 AM to 9:00 PM, and on December 24, 2025, from 5:00 AM to 3:00 PM.
Where is Planet Fitness located in Rome, NY?
It is located at 1895 Black River Blvd N, Rome, NY 13440, USA.
What types of services does Planet Fitness in Rome offer?
They offer services including ClassicAccess, MobileApp, Free ICFT, Wifi, Perks, Guest privileges, Tanning, Massage Chairs, HydroMassage, Total Body Enhancement, Cooler Drinks at half price, Fitness Training, Premium Perks, and Virtual Fitness Training.
Is there a mobile app available for Planet Fitness?
Yes, there is a mobile app called Planet Fitness available for both iOS and Android devices to access hundreds of workout options and manage your membership.
What is the philosophy of Planet Fitness?
Planet Fitness promotes a welcoming Judgement Free Zone® where everyone can build strength at their own pace and celebrates that We’re All Strong On This Planet™.
Can I find Planet Fitness near other retail stores?
Yes, the Planet Fitness in Rome is located near retail stores like Dollar Tree and Rent-A-Center, making it convenient for members to combine shopping and workouts.
Are there dining options near Planet Fitness in Rome?
Yes, nearby you can find restaurants like Five Guys and Moe's Southwest Grill, great options to grab a meal before or after your workout.
What other health and wellness services are available near Planet Fitness?
Close to Planet Fitness are services such as Transitions Studio for massage therapy and Fashion Nail & Pedicure Spa for beauty treatments, perfect for post-workout relaxation.
How can I contact Planet Fitness in Rome for more information?
You can call them directly at +1 315-338-0000 or visit their website at https://www.planetfitness.com/gyms/rome-ny for details.